Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 299 of 16,227 decisions matching "The Guinness Partnership Limited"
The Guinness Partnership Limited (202015280)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the resident’s concerns regarding the cyclical decoration of the exterior of the property. complaints handling.
The Guinness Partnership Limited (202213395)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202211167)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202212457)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
The Guinness Partnership Limited (202219858)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window adaptations to be completed.
The Guinness Partnership Limited (202209343)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. …
The Guinness Partnership Limited (202209839)
No Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.
The Guinness Partnership Limited (202209462)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.
The Guinness Partnership Limited (202211533)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death.
The Guinness Partnership Limited (202219562)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.
The Guinness Partnership Limited (202119405)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the apartment building and the reported impact on the sale of the property. The landlord’s complaint handling.
The Guinness Partnership Limited (202215055)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202208547)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The Guinness Partnership Limited (202203564)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling.
The Guinness Partnership Limited (202200794)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about:
The Guinness Partnership Limited (202214038)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a leak.
The Guinness Partnership Limited (202217512)
Maladministration
Complaint: Estate Management
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
The Guinness Partnership Limited (202226739)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.
The Guinness Partnership Limited (202209709)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this.
The Guinness Partnership Limited (202206386)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the resident to remain in the decant accommodation.
The Guinness Partnership Limited (202215678)
Partial Maladministration
Complaint: Estate Management
The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated formal complaint into these issues.
The Guinness Partnership Limited (202121165)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint handling.
The Guinness Partnership Limited (202218011)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's management of repairs to the resident’s heating system.
The Guinness Partnership Limited (202218205)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202203414)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reported blockages in the communal drain.
The Guinness Partnership Limited (202117121)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202108495)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.
The Guinness Partnership Limited (202120378)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling.
The Guinness Partnership Limited (202122181)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being …
The Guinness Partnership Limited (202120574)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident’s dog to live in the property. Administration of …
The Guinness Partnership Limited (202202467)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202210209)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that the skirting repair had been outstanding for five years; the resident’s view that the landlord discriminated against him; and the …
The Guinness Partnership Limited (202203314)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of rent arrears accrued at a previous address.
The Guinness Partnership Limited (202126013)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s associated formal complaint. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202119084)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s concern about asbestos in the bathroom. Response to the resident’s request for reimbursement of replastering costs. Response to the resident’s …
The Guinness Partnership Limited (202127417)
No Maladministration
Complaint: Financial
The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.
The Guinness Partnership Limited (202127883)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.
The Guinness Partnership Limited (202207104)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
The Guinness Partnership Limited (202112794)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
The Guinness Partnership Limited (202113264)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. Complaint handling.
The Guinness Partnership Limited (202214004)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.
The Guinness Partnership Limited (202204790)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.
The Guinness Partnership Limited (202202262)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.
The Guinness Partnership Limited (202111591)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.
The Guinness Partnership Limited (202208335)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.
The Guinness Partnership Limited (202113997)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area. Installation of a timer for communal lighting. Complaints handling.
The Guinness Partnership Limited (202200407)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
The Guinness Partnership Limited (202123686)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the property was let. The associated formal complaint into this matter.
The Guinness Partnership Limited (202101974)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
The Guinness Partnership Limited (202124118)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of pests in the property.