Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"
Clarion Housing Association Limited (202233450)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of a replacement front door.
Clarion Housing Association Limited (202304542)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. A lean-to. Her concerns about a loft conversion to a neighbouring property.
Clarion Housing Association Limited (202304898)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint.
Clarion Housing Association Limited (202306144)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to check storage heaters. Request for a housing transfer.
Clarion Housing Association Limited (202306182)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
Clarion Housing Association Limited (202310206)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Clarion Housing Association Limited (202313919)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the resident’s anti-social behaviour (ASB) case. The landlord’s complaint handling.
Clarion Housing Association Limited (202315710)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Clarion Housing Association Limited (202320698)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about service charges.
Clarion Housing Association Limited (202410369)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and driveway at the resident's current property; resident's request for her fence repair costs to be refunded; adaptation and extension of …
Clarion Housing Association Limited (202217128)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.
Clarion Housing Association Limited (202234694)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.
Clarion Housing Association Limited (202317755)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202223711)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports of ants at the property.
Clarion Housing Association Limited (202306996)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.
Clarion Housing Association Limited (202311551)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
Clarion Housing Association Limited (202319186)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.
Clarion Housing Association Limited (202401797)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202314967)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The landlord's handling of the resident's reports of damage to her washing machine. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202307943)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202312013)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202231459)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of …
Clarion Housing Association Limited (202345971)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.
Clarion Housing Association Limited (202412825)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202405178)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202231267)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. …
Clarion Housing Association Limited (202327139)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202233485)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints handling.
Clarion Housing Association Limited (202305040)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord’s management of parking on the resident’s estate.
Clarion Housing Association Limited (202314235)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.
Clarion Housing Association Limited (202320638)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated damp and mould in the property. asbestos in the ceilings. repairs to the heating and hot water in the property. …
Clarion Housing Association Limited (202401269)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
Clarion Housing Association Limited (202419433)
No Maladministration
Complaint: Old Moving to a Property categories
The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.
Clarion Housing Association Limited (202232285)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. reports of responsive window, immersion heater, and trickle vent repairs. concerns about cleaning of communal areas. concerns about communication. associated complaint.
Clarion Housing Association Limited (202302201)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request that it remove fallen trees from the communal gardens and replace fencing damaged by the fallen trees. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202302952)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202304724)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.
Clarion Housing Association Limited (202314308)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request for a management transfer. Response to overcrowding in the resident’s property. Handling of repairs to the sink. Complaint handling.
Clarion Housing Association Limited (202339714)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of: The mutual exchange. Reports of repairs. Reports of damp and mould. The associated complaint.
Clarion Housing Association Limited (202312853)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.
Clarion Housing Association Limited (202226322)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202302128)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Clarion Housing Association Limited (202343292)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports of door repairs at the property. Handling of the residents reports of a faulty smoke alarm at the property. Response …
Clarion Housing Association Limited (202303921)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
Clarion Housing Association Limited (202332494)
Partial Maladministration
Complaint: Financial
The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202303913)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated complaint.
Clarion Housing Association Limited (202414154)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.
Clarion Housing Association Limited (202209035)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202313537)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202337611)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.