Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 309 of 16,227 decisions matching "Hyde Housing Association Limited"
Hyde Housing Association Limited (201910669)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front door. The landlord’s complaint handling has also been considered.
Hyde Housing Association Limited (202105671)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct.
Hyde Housing Association Limited (202100238)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling.
Hyde Housing Association Limited (202011955)
Reasonable Redress
Complaint: Information and data management
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
Hyde Housing Association Limited (202016195)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
Complaint: Old Health and Safety categories
The complaint is about:
Hyde Housing Association Limited (202011024)
Partial Maladministration
Complaint: Financial
The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the …
Hyde Housing Association Limited (202012164)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and living room; the related complaint.
Hyde Housing Association Limited (202006710)
Partial Maladministration
Complaint: Information and data management
The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.
Hyde Housing Association Limited (202100147)
Reasonable Redress
Complaint: Financial
The complaint is about:
Hyde Housing Association Limited (202017326)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service charge.
Hyde Housing Association Limited (202004402)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould and damage to a balcony door. Replacement of damaged items. Pest infestation.
Hyde Housing Association Limited (202004890)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response …
Hyde Housing Association Limited (202011049)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202113286)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.
Hyde Housing Association Limited (202107688)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202106440)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and mould. The associated complaint. The resident’s concerns about the conduct of a contractor …
Hyde Housing Association Limited (202103219)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.
Hyde Housing Association Limited (202011120)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a movement activated doorbell. The associated complaint.
Hyde Housing Association Limited (202012309)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.
Hyde Housing Association Limited (202013546)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.
Hyde Housing Association Limited (202015952)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (202102587)
Outside Jurisdiction
Complaint: Financial
The complaint is about an increase of rent, which the resident believes has been set too high.
Hyde Housing Association Limited (202009363)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.
Hyde Housing Association Limited (202006592)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.
Hyde Housing Association Limited (202012406)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Hyde Housing Association Limited (201910352)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
Hyde Housing Association Limited (202005388)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.
Hyde Housing Association Limited (202013293)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.
Hyde Housing Association Limited (202103486)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
Hyde Housing Association Limited (202007775)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Hyde Housing Association Limited (202100704)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
Hyde Housing Association Limited (202009776)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, the landlord’s communication about funding arrangements, and the impact the situation has had on progressing the sale of the resident’s …
Hyde Housing Association Limited (202015762)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202017292)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202008966)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services …
Hyde Housing Association Limited (202012315)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
Hyde Housing Association Limited (202000095)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.
Hyde Housing Association Limited (201909034)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the level and reasonableness of the service charges.
Hyde Housing Association Limited (202000411)
No Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in …
Hyde Housing Association Limited (202003639)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling.
Hyde Housing Association Limited (201913216)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Hyde Housing Association Limited (202012113)
Maladministration
Complaint: Managing Relations
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (201913411)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.
Hyde Housing Association Limited (202003230)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
Hyde Housing Association Limited (201912702)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s:
Hyde Housing Association Limited (202005895)
Maladministration
The landlord’s response to the resident’s report of disrepair to the roof.
Hyde Housing Association Limited (202001070)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary wall separated in the middle by an electric substation The landlord’s response to the resident’s request for works to the …
Hyde Housing Association Limited (202006083)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.