Housing Ombudsman Decisions

The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) caused by her neighbours. The resident’s reports about the conduct of the housing officer. The resident’s request to be rehoused. This report also looks at …

The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of anti social behaviour (ASB). Concern about the service she received from her housing officer. The Ombudsman has also considered the …

The landlord’s handling of the resident’s request to sell her property, and; Its subsequent complaint handling.

The complaint concerns the following: The landlord’s management of estate services. The charges relating to the provision of services. the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s queries and comments in relation to a service charge consultation. The landlord’s complaints handling.

The complaint is about: the landlord’s response to maintenance and repair issues at the resident’s property. the communication with the resident over making an insurance claim following a sewage leak in August 2021. the associated complaint.

The complaint is about the landlord’s handling of: Repairs to the porch ceiling. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s reports that he had not received a breakdown of service charges. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling of the complaint.

The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge …

The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of water ingress, and adaptations needed. The resident’s reports of pests in her property. The resident’s reports of issues with her …

The complaint is about: The landlord’s handling of the resident’s defective heating system. The landlord’s handling of allegations made about the resident by a repair operative. The landlord’s complaints handling.

This complaint is about the landlord’s: handling of heating and hot water repairs; response to the resident’s staff conduct concerns; communication; response to the resident’s standing order queries; complaint handling; record keeping.

The complaint is about the landlord’s management and handling of: reports of antisocial behaviour and allegations of subletting made against the resident. reports of harassment and a neighbour dispute. concerns that the resident’s mental health was not taken into consideration …

The complaint is about the landlord’s: Response to the resident’s concerns regarding the windows in the communal area. Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s transfer request. The Ombudsman has also considered the landlord’s …

The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their neighbour. this investigation has also considered the landlord’s record keeping in this complaint.

The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due to a serious incident of gang-related violence. The landlord’s complaint handling approaches and the level of redress offered to the …

The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.

This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs between mid-February and late November 2021. Handling of related decants. Complaint handling.