Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 536 of 16,227 decisions matching "Peabody Trust"
Peabody Trust (202214402)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint.
Peabody Trust (202339084)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202335463)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202307638)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
Peabody Trust (202405173)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.
Peabody Trust (202331995)
Partial Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no heating and hot water in the property. The associated complaint.
Peabody Trust (202323991)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. Reports of antisocial behaviour (ASB). Complaints. The Ombudsman has also assessed the landlord’s record keeping.
Peabody Trust (202234334)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports of damp and mould. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202121591)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.
Peabody Trust (202220019)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint …
Peabody Trust (202329745)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
Peabody Trust (202231919)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202301587)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202337696)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her mail was being stolen. We have also considered the landlord’s: Record keeping Handling of the associated complaint.
Peabody Trust (202342924)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Peabody Trust (202127649)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
Peabody Trust (202234849)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs.
Peabody Trust (202312926)
Severe Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.
Peabody Trust (202320016)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint.
Peabody Trust (202202211)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202345020)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
Peabody Trust (202210783)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in …
Peabody Trust (202230461)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
Peabody Trust (202318678)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.
Peabody Trust (202212871)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
Peabody Trust (202204552)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.
Peabody Trust (202303265)
Partial Maladministration
Complaint: Information and data management
The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202313506)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. An authorised shed in the communal space. Pests. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202111835)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202233123)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling.
Peabody Trust (202300779)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Peabody Trust (202223647)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
Peabody Trust (202224410)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.
Peabody Trust (202303351)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses claimed by the resident during a decant. The Ombudsman has also considered the landlord’s complaint handling as part …
Peabody Trust (202217434)
Partial Maladministration
Complaint: Estate Management
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
Peabody Trust (202225405)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of …
Peabody Trust (202231178)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
Peabody Trust (202304771)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.
Peabody Trust (202211630)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.
Peabody Trust (202300529)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house visit. This Service has also investigated the landlord’s handling of the associated complaint.
Complaint: Managing Relations
The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom. Handling of the associated complaint.
Peabody Trust (202222880)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also considered the landlord’s handling of the complaint.
Peabody Trust (202228714)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the associated complaint.
Peabody Trust (202220783)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
Peabody Trust (202211489)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
Peabody Trust (202228956)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Peabody Trust (202126263)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). Antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202307894)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in January 2022 at a meeting that was conducted at short notice. The resident’s request for clarification on what areas it …
Peabody Trust (202229015)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment of compensation offered as part of a previous complaint. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202014128)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint handling, and: record keeping.