Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 455 of 16,227 decisions matching "Southern Housing"
Southern Housing (202317874)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint.
Southern Housing Group Limited (202323310)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of reports of damp and mould.
Southern Housing (202229345)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning at the property. Response to the resident’s reports that her neighbour was obstructing access to clean the windows. Response to …
Southern Housing (202221957)
Maladministration
Complaint: Old Complaints Handling categories
This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint.
Southern Housing Group Limited (202229901)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Southern Housing Group Limited (202346818)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202337322)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
Southern Housing Group Limited (202306442)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint handling.
Southern Housing (202227417)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing (202300525)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The landlord’s response to the resident’s request for reimbursement of costs incurred during the bed bug infestation.
Southern Housing Group Limited (202301490)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
Southern Housing (202304187)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould in her property.
Southern Housing Group Limited (202221863)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.
Southern Housing (202224917)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s complaint handling and record keeping.
Southern Housing (202302575)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak in the bathroom. requests for reasonable adjustments. the associated complaint.
Southern Housing (202227212)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to the bathroom floor. Complaint handling.
Southern Housing Group Limited (202328032)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Southern Housing (202310209)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.
Southern Housing Group Limited (202230319)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
Southern Housing Group Limited (202223653)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Southern Housing (202217647)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).
Southern Housing Group Limited (202219974)
Maladministration
Complaint: Information and data management
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s …
Southern Housing Group Limited (202205237)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202228637)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. The resident’s complaint.
Southern Housing Group Limited (202304117)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s ceiling.
Southern Housing Group Limited (202215874)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the resident’s complaint.
Southern Housing Group Limited (202111872)
Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southern Housing Group Limited (202207125)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Southern Housing Group Limited (202215836)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments …
Southern Housing Group Limited (202302042)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
Optivo (now Southern Housing) (202203710)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support provided by the landlord. The landlord’s handling of a subject access request submitted on the resident’s behalf. The landlord’s handling of …
Southern Housing Group Limited (202204723)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s enquiry about upgrades to his kitchen, bathroom, and windows. The landlord’s response to the resident’s request that the landlord regularly …
Southern Housing Group Limited (202207242)
Maladministration
Complaint: Information and data management
The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the crack in the party wall. the planned works to replace the roof. the resident’s complaint. The Ombudsman has also assessed …
Optivo (now Southern Housing) (202205013)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s:
Optivo (now Southern Housing) (202212704)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance. Landlord’s response to the resident’s request for the neighbour’s CCTV to be taken down. Landlord’s response to the resident’s request for the neighbour to …
Southern Housing (202211975)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint.
Southern Housing Group Limited (202218185)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating and hot water repair. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
Southern Housing Group Limited (202218086)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
Optivo (now Southern Housing) (202229428)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also considered the landlord’s record keeping.
Southern Housing Group Limited (202217628)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and external doors. the resident’s complaint.
Southern Housing (202128671)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has …
Southern Housing Group Limited (202219953)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages caused to the resident’s property. The landlord’s complaint handling has also been investigated.
Optivo (now Southern Housing) (202123226)
Reasonable Redress
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.
Southern Housing (202307305)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould in the property. The level of service and conduct of a member of staff. Queries in relation to a possible …
Southern Housing (202217797)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy supply. The associated complaint.
Southern Housing Group Limited (202307715)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Optivo (now Southern Housing) (202205984)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with the flooring. the repairs to the flooring in the property since July 2021. The …
Southern Housing Group Limited (202204109)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
Southern Housing (202013457)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]