Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 266 of 16,227 decisions matching "Southwark Council"
Southwark Council (202003065)
No Maladministration
Complaint: Financial
The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for …
Southwark Council (202004554)
Maladministration
Complaint: Leaseholder
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Southwark Council (202004203)
Mediation
The resident complained about the landlord’s response to an ant infestation in the property.
Southwark Council (202003266)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Southwark Council (201913530)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Southwark Council (201915518)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Southwark Council (202008684)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.
Southwark Council (201906325)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour.
Southwark Council (202002332)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount of service charge. The length of time taken to complete the works. The quality of the decorating work. Complaint handling.
Southwark Council (202001947)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the increase to the service charge for major works following a section 20 consultation process.
Southwark Council (201815464)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of …
Southwark Council (202007170)
Outside Jurisdiction
Complaint: Leaseholder
REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
Southwark Council (201703942)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request
Southwark Council (201906657)
Partial Maladministration
The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her …
Southwark Council (201913492)
Partial Maladministration
Complaint: Managing Relations
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.