Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 299 of 16,227 decisions matching "The Guinness Partnership Limited"
The Guinness Partnership Limited (202113202)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s property move.
The Guinness Partnership Limited (202126599)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The Guinness Partnership Limited (202200956)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.
The Guinness Partnership Limited (202110442)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint.
The Guinness Partnership Limited (201909566)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and vermin. The landlord’s complaint handling.
The Guinness Partnership Limited (202126272)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman has also considered the landlord’s complaint handling in relation to the resolution it offered.
The Guinness Partnership Limited (202200377)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
The Guinness Partnership Limited (202127330)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
The Guinness Partnership Limited (202113535)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
The Guinness Partnership Limited (202124928)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
The Guinness Partnership Limited (202125458)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.
The Guinness Partnership Limited (202127126)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The Guinness Partnership Limited (202114388)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The Guinness Partnership Limited (202122166)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
The Guinness Partnership Limited (202119419)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The Guinness Partnership Limited (202112838)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.
The Guinness Partnership Limited (202115799)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.
The Guinness Partnership Limited (202117909)
No Maladministration
Complaint: Financial
The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet and sofa.
The Guinness Partnership Limited (202119068)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202119664)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint handling.
The Guinness Partnership Limited (202116578)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Guinness Partnership Limited (202015412)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response to the resident’s reports of anti-social behaviour (ASB) linked to the communal garden; The landlord’s complaint handling.
The Guinness Partnership Limited (202110662)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.
The Guinness Partnership Limited (202101375)
Outside Jurisdiction
Complaint: Financial
The complaint concerns damage caused to the resident’s car.
The Guinness Partnership Limited (202115088)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.
The Guinness Partnership Limited (202012435)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
The Guinness Partnership Limited (202114705)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.
The Guinness Partnership Limited (202103612)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a leak at the property.
The Guinness Partnership Limited (202014482)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle. The landlord’s complaints handling has also been investigated.
The Guinness Partnership Limited (202112215)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation for home improvements on his previous property. The resident’s report of the cooker space being too small. The associated complaint …
The Guinness Partnership Limited (202104966)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Guinness Partnership Limited (202102041)
Partial Maladministration
Complaint: Financial
The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for replacement flooring damaged by the leak. This Service has also considered how the landlord managed the resident’s complaint through its …
The Guinness Partnership Limited (202108476)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced.
The Guinness Partnership Limited (202102353)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of redecoration work to the resident’s hallway.
The Guinness Partnership Limited (202014535)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The Guinness Partnership Limited (202006419)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.
The Guinness Partnership Limited (202104385)
Outside Jurisdiction
Complaint: Managing Relations
The resident complained about landlord’s management of a deceased neighbour’s property.
The Guinness Partnership Limited (202016448)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.
The Guinness Partnership Limited (202009533)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.
The Guinness Partnership Limited (202015899)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of a gas safety check at the property.
The Guinness Partnership Limited (202011602)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of damage to her car window.
The Guinness Partnership Limited (202011931)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns the landlord’s response to reports of staff conduct.
The Guinness Partnership Limited (202005376)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had caused her water bill to increase. The resident’s concerns about her increased water usage between 2016 and 2020, which she …
The Guinness Partnership Limited (202009057)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s historical reports of antisocial behaviour. The landlord’s handling of the resident’s reports of antisocial behaviour from mid-2020 onwards. The impact the antisocial behaviour had on the resident and her partner’s health.
The Guinness Partnership Limited (202008437)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.
The Guinness Partnership Limited (201911472)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The …
The Guinness Partnership Limited (202003383)
Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
The Guinness Partnership Limited (201900772)
No Maladministration
Complaint: Case Review
The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.
The Guinness Partnership Limited (201915214)
Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.