Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 309 of 16,227 decisions matching "Hyde Housing Association Limited"

Hyde Housing Association Limited (202001296) Maladministration
Complaint: Old Health and Safety categories
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
Case 202001296 · 10 Feb 2021
Hyde Housing Association Limited (201909494) No Maladministration
Complaint: Financial
The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be …
Case 201909494 · 21 Jan 2021
Hyde Housing Association Limited (201903897) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Case 201903897 · 23 Dec 2020
Hyde Housing Association Limited (201908242) Reasonable Redress
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Case 201908242 · 23 Dec 2020
Hyde Housing Association Limited (201910658) Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Case 201910658 · 22 Dec 2020
Hyde Housing Association Limited (201914239) Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
Case 201914239 · 22 Dec 2020
Hyde Housing Association Limited (201914260) Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.
Case 201914260 · 14 Dec 2020
Hyde Housing Association Limited (202003112) Partial Maladministration
Complaint: Information and data management
The complaint is about:
Case 202003112 · 10 Dec 2020
Hyde Housing Association Limited (202001615) Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Case 202001615 · 9 Dec 2020