Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 630 of 16,227 decisions matching "bedroom"
Orbit Housing Association Limited (202343750)
Maladministration
Complaint: Managing Relations
Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house under an agreement […]
Origin Housing Limited (202336564)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor with […]
Peabody Trust (202427718)
Reasonable Redress
Complaint: Financial
Decision Case ID 202427718 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident occupies a 2-bedroom flat under a shared ownership lease. The resident […]
Southern Housing (202429786)
No Maladministration
Complaint: Estate Management
Decision Case ID 202429786 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Freeholder Date 15 October 2025 Background The resident lives in a 2 bedroom house and has said for all […]
Sovereign Network Group (202341372)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom mid-terraced house. What the complaint […]
Yorkshire Housing Limited (202342174)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in the property which was a 1-bedroom flat. […]
A2Dominion Housing Group Limited (202505563)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of a 3-bedroom ground […]
Clarion Housing Association Limited (202313988)
Maladministration
Complaint: Managing Relations
Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house with her partner […]
Cornwall Housing Limited (202331715)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]
Dacorum Borough Council (202207644)
Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Dacorum Borough Council (202345459)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. […]
Incommunities Limited (202503966)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident holds an assured tenancy for a 3-bedroom house, where they […]
London Borough of Hackney (202440700)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 October 2025 Background The resident lives in a 2-bedroom property […]
London Borough of Hounslow (202503006)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom […]
Complaint: Responsive repairs/activity
Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The landlord was aware of a damp bedroom wall […]
London & Quadrant Housing Trust (202334980)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat on the […]
London & Quadrant Housing Trust (202431732)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat. The resident […]
Notting Hill Genesis (202441676)
Partial Maladministration
Complaint: Financial
Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat which is owned and […]
One Housing Group Limited (202428244)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lived in a 4-bedroom flat. He reported on […]
Sanctuary Housing Association (202340567)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has been an assured tenant of a 3-bedroom semi-detached […]
Sanctuary Housing Association (202427949)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom ground floor maisonette. They live with […]
Southern Housing (202501349)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives with his partner in a 1 bedroom first floor […]
Stonewater Limited (202447449)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in the property which is a 2-bedroom flat based […]
Ashfield District Council (202504626)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]
Clarion Housing Association Limited (202410423)
Partial Maladministration
Complaint: Financial
Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom ground floor flat and […]
Hyde Housing Association Limited (202342593)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]
LiveWest Homes Limited (202427297)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The property is a 2-bedroom, mid-terrace house and the resident’s tenancy began […]
London & Quadrant Housing Trust (202429630)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429630 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 28 October 2025 Background The resident lives in a 2-bedroomed flat on the top […]
London & Quadrant Housing Trust (202445695)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives with her young son in a 2-bedroom […]
Newlon Housing Trust (202338058)
Maladministration
Complaint: Managing Relations
Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The property is a 2-bedroom first floor flat. The resident has lived […]
Peabody Trust (202502124)
Partial Maladministration
Complaint: Financial
Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord. This is a 2-bedroom […]
Platform Housing Group Limited (202410718)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident moved into the 1-bedroom flat in December 2021. […]
Together Housing Association Limited (202329670)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is an assured tenant of a 1-bedroom flat. […]
Amplius Living (202408765)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house since 2008. The landlord has recorded […]
Clarion Housing Association Limited (202429796)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat in a block. […]
Croydon Churches Housing Association Limited (202339342)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat with her […]
Home Group Limited (202423094)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in the property, a 2-bedroom house since […]
London Borough of Ealing (202444290)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]
London Borough of Lambeth (202334914)
Maladministration
Complaint: Managing Relations
Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The resident lives in a 3-bedroom flat, comprising […]
London & Quadrant Housing Trust (202348669)
Maladministration
Complaint: Managing Relations
Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]
London & Quadrant Housing Trust (202429008)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Metropolitan Thames Valley Housing (MTV) (202402637)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]
Metropolitan Thames Valley Housing (MTV) (202410220)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]
Mosscare St. Vincent’s Housing Group Limited (202335517)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]
Platform Housing Group Limited (202420806)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bedroom semi-detached house with his […]
Sovereign Network Group (202451134)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451134 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom house. She told the landlord that […]
The Riverside Group Limited (202410063)
Maladministration
Complaint: Managing Relations
Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom flat. She reported that there […]
Westward Housing Group Limited (202429599)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat. He […]
Anchor Hanover Group (202430192)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of a one-bedroom bungalow. The landlord assigned […]
Birmingham City Council (202412991)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]