Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "local" ×

Showing 506 of 16,227 decisions matching "local"

London Borough of Lambeth (202334817) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
Case 202334817 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025
London Borough of Wandsworth (202342211) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background In February 2023 the resident told the […]
Case 202342211 · 20 Nov 2025
London Borough of Camden Council (202335140) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 November 2025 Background The resident is a leaseholder who […]
Case 202335140 · 19 Nov 2025
Manchester City Council (202505558) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 1-bedroom property. […]
Case 202505558 · 19 Nov 2025
Milton Keynes City Council (202343176) Maladministration
Complaint: Managing Relations
Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 November 2025 Background The resident lives in a ground floor flat within a block of […]
Case 202343176 · 19 Nov 2025
Oxford City Council (202316703) Maladministration
Complaint: Managing Relations
Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved from another social landlord’s property […]
Case 202316703 · 19 Nov 2025
Rotherham Metropolitan Borough Council (202328138) Maladministration
Complaint: Financial
Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background The resident’s tenancy began on 27 October […]
Case 202328138 · 19 Nov 2025
London Borough of Barnet (202452106) Maladministration
Complaint: Managing Relations
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Case 202452106 · 18 Nov 2025
Royal Borough Of Greenwich (202427609) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]
Case 202427609 · 18 Nov 2025
Slough Borough Council (202442937) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]
Case 202442937 · 18 Nov 2025
South Tyneside Council (202347851) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an […]
Case 202347851 · 18 Nov 2025
West Northamptonshire Council (202445059) Maladministration
Complaint: Managing Relations
Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a 3-bedroom house with […]
Case 202445059 · 18 Nov 2025
Leeds City Council (202323151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202323151 · 17 Nov 2025
London Borough of Enfield (202315690) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202315690 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 November 2025 Background The resident lives in a flat within […]
Case 202315690 · 17 Nov 2025
London Borough of Wandsworth (202508248) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date 17 November 2025 Background The resident lived at the property, a 3-bedroom house, with […]
Case 202508248 · 17 Nov 2025
Manchester City Council (202402012) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 1-bedroom ground floor […]
Case 202402012 · 17 Nov 2025
City of London Corporation (202335509) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]
Case 202335509 · 14 Nov 2025
Colchester City Council (202445527) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202445527 · 14 Nov 2025
East Riding of Yorkshire Council (202402816) Outside Jurisdiction
Complaint: Old Resident Involvement categories
Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]
Case 202402816 · 14 Nov 2025
Haringey London Borough Council (202330110) Maladministration
Complaint: Managing Relations
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
Case 202330110 · 14 Nov 2025
London Borough of Camden Council (202414070) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]
Case 202414070 · 14 Nov 2025
London Borough of Hounslow (202509252) Maladministration
Complaint: Managing Relations
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Case 202509252 · 14 Nov 2025
Swindon Borough Council (202332528) Maladministration
Complaint: Managing Relations
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Case 202332528 · 14 Nov 2025
Barnsley Metropolitan Borough Council (202407347) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Case 202407347 · 13 Nov 2025
City of Wolverhampton Council (202406880) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]
Case 202406880 · 13 Nov 2025
Derby City Council (202402676) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]
Case 202402676 · 13 Nov 2025
Epping Forest District Council (202447757) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]
Case 202447757 · 13 Nov 2025
Southend on Sea City Council (202442170) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Case 202442170 · 13 Nov 2025
Southwark Council (202343570) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
Case 202343570 · 13 Nov 2025
Blackpool Borough Council (202428526) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]
Case 202428526 · 12 Nov 2025
Leeds City Council (202336074) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background Following an inspection of the property in June […]
Case 202336074 · 12 Nov 2025
London Borough of Hounslow (202337986) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 November 2025 Background The resident lives in a first floor flat. […]
Case 202337986 · 12 Nov 2025
Nottingham City Council (202322483) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives with her son and grandchildren. She is disabled […]
Case 202322483 · 12 Nov 2025
Harlow District Council (202343281) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 November 2025 Background The resident lives in a 2 bedroom […]
Case 202343281 · 11 Nov 2025
London Borough of Enfield (202416777) Maladministration
Complaint: Managing Relations
Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident has a lung condition that […]
Case 202416777 · 11 Nov 2025
London Borough of Hackney (202405683) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 November 2025 Background The resident is a leaseholder of a […]
Case 202405683 · 11 Nov 2025
London Borough of Tower Hamlets (202403067) Maladministration
Complaint: Estate Management
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom […]
Case 202403067 · 11 Nov 2025
Royal Borough Of Greenwich (202329908) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 […]
Case 202329908 · 11 Nov 2025
Wigan Council (202231014) No Maladministration
Complaint: Managing Relations
Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a house owned by the […]
Case 202231014 · 11 Nov 2025
Leeds City Council (202332405) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]
Case 202332405 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202335928) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Case 202335928 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202339384) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Case 202339384 · 10 Nov 2025
Southampton City Council (202431015) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. […]
Case 202431015 · 10 Nov 2025
Southwark Council (202400316) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]
Case 202400316 · 10 Nov 2025
Stevenage Borough Council (202408578) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]
Case 202408578 · 10 Nov 2025
City of Westminster Council (202501439) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 7 November 2025 Background The resident lives in a 2-bedroom third floor flat with her […]
Case 202501439 · 7 Nov 2025
Haringey London Borough Council (202501855) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Case 202501855 · 7 Nov 2025
London Borough of Havering Council (202326227) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]
Case 202326227 · 7 Nov 2025
London Borough of Islington (202429645) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Case 202429645 · 7 Nov 2025