Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,519 of 16,227 decisions matching "association"

Hyde Housing Association Limited (201903897) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Case 201903897 · 23 Dec 2020
Hyde Housing Association Limited (201908242) Reasonable Redress
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Case 201908242 · 23 Dec 2020
Clarion Housing Association Limited (201915302) No Maladministration
Complaint: Old Estate Management categories
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Case 201915302 · 22 Dec 2020
Hyde Housing Association Limited (201910658) Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Case 201910658 · 22 Dec 2020
Hyde Housing Association Limited (201914239) Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
Case 201914239 · 22 Dec 2020
Orbit South Housing Association Limited (202005350) Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
Case 202005350 · 22 Dec 2020
Clarion Housing Association Limited (202003359) Mediation
Complaint: Old Property Condition migrated-2025
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Case 202003359 · 18 Dec 2020
Clarion Housing Association Limited (202003710) Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Case 202003710 · 18 Dec 2020
Sovereign Housing Association Limited (201913564) No Maladministration
The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;
Case 201913564 · 17 Dec 2020
Warwickshire Rural Housing Association Limited (201913223) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
Case 201913223 · 16 Dec 2020
Irwell Valley Housing Association Limited (201909821) Reasonable Redress
This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.
Case 201909821 · 15 Dec 2020
Hyde Housing Association Limited (201914260) Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.
Case 201914260 · 14 Dec 2020
Sanctuary Housing Association (201910465) Outside Jurisdiction
Complaint: Financial
The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.
Case 201910465 · 11 Dec 2020
Hyde Housing Association Limited (202003112) Partial Maladministration
Complaint: Information and data management
The complaint is about:
Case 202003112 · 10 Dec 2020
Clarion Housing Association Limited (201809309) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Case 201809309 · 9 Dec 2020
Clarion Housing Association Limited (202002867) Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Case 202002867 · 9 Dec 2020
Hyde Housing Association Limited (202001615) Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Case 202001615 · 9 Dec 2020
Clarion Housing Association Limited (202002302) Reasonable Redress
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Case 202002302 · 8 Dec 2020
Bromford Housing Association Limited (201914576) Maladministration
REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Case 201914576 · 1 Dec 2020