Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,208 of 16,227 decisions matching "London "
London Borough of Ealing (202345558)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.
London & Quadrant Housing Trust (202335927)
Maladministration
Complaint: Managing Relations
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
London & Quadrant Housing Trust (202406718)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
London & Quadrant Housing Trust (202417733)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
London Borough of Hillingdon (202427669)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 October 2025 Background The resident signed his tenancy on […]
London & Quadrant Housing Trust (202325286)
Maladministration
Complaint: Responsive repairs/activity
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
London Borough of Croydon (202407425)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
London & Quadrant Housing Trust (202447088)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
London Borough of Barnet (202424785)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (202344799)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
London Borough of Hounslow (202343142)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.
London Borough of Islington (202403833)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
London Borough of Lewisham (202427559)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332554)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
London Borough of Camden Council (202407878)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord’s handling of the recurrent loss of heating and hot water over the winter period.
Haringey London Borough Council (202500917)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s:
London Borough of Barking and Dagenham (202431867)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer. the associated complaint.
London Borough of Barking and Dagenham (202448931)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202439436)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
London Borough of Camden Council (202452404)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Croydon (202314582)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Associated complaint.
London Borough of Hackney (202404873)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident about service charge arrears.
London Borough of Hammersmith and Fulham (202331963)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Havering Council (202434804)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water. …
London Borough of Hounslow (202407223)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
London Borough of Islington (202447925)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202403228)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
London Borough of Waltham Forest (202500361)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works …
London & Quadrant Housing Trust (202222648)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202328409)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), noise and criminal damage by a neighbour. The landlord’s response to the resident’s report that she was originally given priority bidding status and should retain …
London & Quadrant Housing Trust (202341608)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342486)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202435364)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Rehousing request. Reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202440022)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information provided about the noise level before purchasing the property. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202449593)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Complaint.
London & Quadrant Housing Trust (202501150)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to reports about repair issues at the property.
London Borough of Barking and Dagenham (202452161)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.
London Borough of Barnet (202439737)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.
London Borough of Ealing (202319198)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202339244)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 that the roof leak had damaged her property. Concerns in 2022 that there were delays with it repairing the roof. …
London Borough of Lambeth (202441786)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.
London Borough of Lambeth (202500713)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
London Borough of Tower Hamlets (202303693)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs to the interior of his home . Reports of issues with his windows. Reports of a blocked drain. We have also …
London Borough of Tower Hamlets (202338185)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Wandsworth (202337234)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202317968)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to a break-in at the resident’s property.