Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 427 of 16,227 decisions matching "Notting Hill Genesis"
Notting Hill Genesis (202012575)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
Notting Hill Genesis (202109990)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s housing application.
Notting Hill Genesis (202014370)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is about the administration of the resident’s rent account following an error with Housing Benefit payments.
Notting Hill Genesis (202113375)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s …
Notting Hill Genesis (201915134)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.
Notting Hill Genesis (202001714)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.
Notting Hill Genesis (202014057)
Maladministration
Complaint: Financial
This complaint is about the landlord’s rent arrears recovery action.
Notting Hill Genesis (202101616)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s reports of a leak coming through his bedroom window.
Notting Hill Genesis (201909973)
Partial Maladministration
Complaint: Financial
The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the rent and service charge account. complaint handling.
Notting Hill Genesis (202105452)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her …
Notting Hill Genesis (202111991)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following a leak. The resident’s reports about the behaviour of its staff.
Notting Hill Genesis (201911322)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request for a property transfer.
Notting Hill Genesis (202102678)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a door repair.
Notting Hill Genesis (202011274)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated complaint. The landlord’s record keeping.
Notting Hill Genesis (202010653)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
Notting Hill Genesis (202013052)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a broken door.
Notting Hill Genesis (202101988)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her concerns about the flooring in the upstairs property. The associated complaint.
Notting Hill Genesis (202100607)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she owns a property in. Complaint handling.
Notting Hill Genesis (202100524)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: The replacement of the communal carpet. Cleaning of the communal paved areas. Repairs to a communal fire door, the communal …
Notting Hill Genesis (202014951)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.
Notting Hill Genesis (201914804)
Mediation
Complaint: Managing Relations
The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response.
Notting Hill Genesis (202014860)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.
Notting Hill Genesis (201811579)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) at the property. The issuing of a Notice of Seeking Possession. The landlord’s complaint handling.
Notting Hill Genesis (202007671)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to the resident’s reports about repairs to his kitchen. The complaint handling.
Notting Hill Genesis (202106285)
No Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202007417)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with an outside tap. The landlord’s handling of the resident's complaint and its adherence to the standards set out in its …
Notting Hill Genesis (202012921)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.
Notting Hill Genesis (202106348)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.
Notting Hill Genesis (202103280)
No Maladministration
Complaint: Estate Management
This complaint is about how the landlord responded to a request to renew a parking permit.
Notting Hill Genesis (202100770)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202013079)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint concerns the landlord’s refusal to grant permission for the property to be converted.
Notting Hill Genesis (202108267)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.
Notting Hill Genesis (201905832)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request that it assign full ownership of the property to him; complaints handling.
Notting Hill Genesis (202007768)
Outside Jurisdiction
Complaint: Financial
The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current …
Notting Hill Genesis (202016415)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.
Notting Hill Genesis (202008430)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about the landlord’s handling of the resident’s reports of repairs to the bathroom shower. The complaint is about the landlord’s handling …
Notting Hill Genesis (202014007)
Reasonable Redress
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at …
Notting Hill Genesis (202014861)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related complaint.
Notting Hill Genesis (202002474)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the subsequent damage that occurred; advice regarding the resident’s application for consideration of medical grounds for his transfer application; response following missed …
Notting Hill Genesis (201915709)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s response to the resident’s reports of a blocked sink. how the landlord responded to the resident’s formal complaint.
Notting Hill Genesis (202006957)
Outside Jurisdiction
Complaint: Estate Management
The resident is unhappy that a parking space was not included within the purchase of their property. The resident is unhappy that the landlord has not subsequently agreed to sell them a parking space.
Notting Hill Genesis (201913034)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.
Notting Hill Genesis (202009450)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.
Notting Hill Genesis (202002199)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about:
Notting Hill Genesis (201909608)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; aggressive behaviour; using the resident’s bin; leaving litter in communal areas; keeping an unauthorised dog; noise caused by their faulty …
Notting Hill Genesis (202002556)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.
Notting Hill Genesis (202008956)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.
Notting Hill Genesis (202009594)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. …
Notting Hill Genesis (201814438)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Notting Hill Genesis (202008840)
Mediation
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.