Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 536 of 16,227 decisions matching "Peabody Trust"
Peabody Trust (202215552)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint and its response to the resident’s concerns about staff conduct. The Service has also considered the landlord’s record keeping.
Peabody Trust (202214079)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the landlord's complaint handling.
Peabody Trust (202214787)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects at the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (201907372)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202205160)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The associated complaints.
Peabody Trust (202224605)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling.
Peabody Trust (202218532)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's loft and the renewal of the loft insulation. The resident’s complaint.
Peabody Trust (202208366)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Peabody Trust (202203174)
Partial Maladministration
Complaint: Financial
The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level of his rent. The landlord’s handling of the resident’s request that it buys back his share in the property. An …
Peabody Trust (202206937)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The …
Peabody Trust (202215699)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202102403)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for it to secure its own access to the communal plant room. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Peabody Trust (202114635)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.
Peabody Trust (202223341)
Maladministration
Complaint: Managing Relations
The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.
Peabody Trust (202210638)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of ASB reports made against the resident; decision to restrict the resident’s contact with its service; response to the resident’s reports …
Peabody Trust (202217713)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
Peabody Trust (202111103)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor workmanship related to the installation of a new kitchen. An unfulfilled subject access request (SAR). Outstanding repairs at the property …
Peabody Trust (202200954)
Reasonable Redress
Complaint: Information and data management
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202121899)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has also been investigated. The landlord’s knowledge and information management has also been investigated.
Peabody Trust (202224901)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of damp and mould. This report has also considered the landlord’s knowledge and information management as well as its handling of …
Peabody Trust (202106461)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
Peabody Trust (202013606)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the associated complaint.
Peabody Trust (202120467)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and …
Peabody Trust (202208163)
Maladministration
Complaint: Financial
The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the maintenance of a path. The Ombudsman also investigated the landlord’s complaint handling.
Peabody Trust (202122409)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at the start of the tenancy; Handling of the resident's vulnerabilities; Response to staff conduct concerns in relation to information given …
Peabody Trust (202117274)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, scaffolding and cellar steps. Handling of the resident’s repair requests including issues relating to a front downpipe, a boiler out …
Peabody Trust (202120741)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the …
Peabody Trust (202118747)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Peabody Trust (202108894)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the property. The landlord’s handling of the resident’s request to move. The landlord’s handling of the associated complaint.
Peabody Trust (202117348)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from the late tenant’s bank account. This service has also considered the landlord’s complaint handling.
Peabody Trust (202005714)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202212355)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
Peabody Trust (202120342)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.
Peabody Trust (202215428)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202215468)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202202917)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal complaint.
Peabody Trust (202200114)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202200039)
Maladministration
Complaint: Estate Management
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
Peabody Trust (202117790)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling of reported damage to the ceiling of the property. The landlord’s handling of repairs to the wet room to prevent …
Peabody Trust (202202042)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment.
Peabody Trust (202113483)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.
Peabody Trust (202100517)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.
Peabody Trust (202214584)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Peabody Trust (202203833)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.
Peabody Trust (202127601)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.
Peabody Trust (202116900)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.
Peabody Trust (202201042)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to the windows. Complaint handling.
Peabody Trust (202115548)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202127669)
Maladministration
Complaint: Financial
The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202201791)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: