Housing Ombudsman Decisions

The complaint is about the landlord’s: Handling of remedial works following a leak. Response to the resident’s reports of damage to personal belongings.

The complaint is about the landlord’s handling of the resident’s: Request for a parking space and concerns about the allocation of parking spaces. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property, including the condition of the kitchen, and the related damp and mould …

The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the property following the flat leak request to make good the …

The complaint is about the landlord’s: Handling of repairs to the resident’s home. Response to a request for aids and adaptations. Complaint handling and the level of compensation offered.

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a Fire Risk Assessment for his building. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of repairs including: the beading and render on the exterior of a window at the rear of the property. her request for a radiator in the kitchen to be …

The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.

The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.