Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 427 of 16,227 decisions matching "Notting Hill Genesis"
Notting Hill Genesis (201813837)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of a carbon monoxide leak. Complaint handling.
Notting Hill Genesis (202008834)
Reasonable Redress
Complaint: Financial
The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:
Notting Hill Genesis (202001199)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The landlord’s handling of the complaint.
Notting Hill Genesis (202009202)
No Maladministration
Complaint: Estate Management
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
Notting Hill Genesis (202008951)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the property. The landlord’s associated complaint handling.
Notting Hill Genesis (201915560)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: provision of information about the defect period provided to the resident when purchasing the property. provision of information about the location of the car parking space at the property provided to the resident when …
Notting Hill Genesis (202010053)
Reasonable Redress
Complaint: Old Charges categories
The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of compensation offered in respect of this. The resident’s concerns related to his service charge.
Notting Hill Genesis (201914026)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; request for a key to the communal electricity meter cupboard; request for information about heating help through the government’s ‘Warm …
Notting Hill Genesis (202008442)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA).
Notting Hill Genesis (201912129)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s:
Notting Hill Genesis (202000896)
No Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202000896 Notting Hill Genesis 28 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (201902173)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the following issues: Noise nuisance from neighbours from October 2017 onwards. ASB report following an assault by a neighbour in February 2018. Damage caused by a leak from a neighbour’s flat in …
Notting Hill Genesis (201909347)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (202000349)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs required to the property. The landlord’s handling of her complaint.
Notting Hill Genesis (201911186)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs to the resident’s windows and doors; complaints about intermittent hot water at the property; the associated formal complaint.
Notting Hill Genesis (202001127)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving his property.
Notting Hill Genesis (202002298)
No Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak at the property in July 2018 and its overall administration of her rent account; and The landlord’s handling of the …
Notting Hill Genesis (201811046)
No Maladministration
Complaint: Old Property Condition categories
The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back door and the surrounding flooring Renewal of the kitchen units The resident’s formal complaint on the issues.
Notting Hill Genesis (201911978)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the handling of her request to be transferred to another property.
Notting Hill Genesis (202007739)
Outside Jurisdiction
The complaint is about:
Notting Hill Genesis (202002469)
No Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 202002469 Notting Hill Genesis 21 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Notting Hill Genesis (201915534)
Maladministration
Complaint: Old Charges categories
The complaint refers to: The Landlord’s management of the Resident’s rent account. The Landlord’s complaint handling of this matter. The Landlord’s handling of repairs to the Resident’s hot water system and heating installations.
Notting Hill Genesis (202007231)
Outside Jurisdiction
REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
Notting Hill Genesis (201806908)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]
Notting Hill Genesis (202000089)
No Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on …
Notting Hill Genesis (201913098)
Mediation
Complaint: Leaseholder
The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (201809422)
Mediation
REPORT COMPLAINT 201809422 Notting Hill Genesis 1 December 2020 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]