Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 536 of 16,227 decisions matching "Peabody Trust"
Peabody Trust (202201395)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.
Peabody Trust (202204607)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for additional rehousing priority due to overcrowding and for medical reasons.
Peabody Trust (202007657)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service has also considered the landlord’s associated complaint handling and offer of compensation.
Peabody Trust (202011460)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns and requests for information regarding fire safety in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling and record keeping as …
Peabody Trust (202106338)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202202191)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
Peabody Trust (201900088)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s handling of the resident's reports of noise from a neighbour. The landlord’s handling of the resident’s reports of anti-social behaviour …
Peabody Trust (202104206)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202125077)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s …
Peabody Trust (202015259)
Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202015259 Peabody Trust 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202104592)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.
Peabody Trust (202208114)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as …
Peabody Trust (201903951)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Peabody Trust (202118841)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
Peabody Trust (202128172)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Peabody Trust (202203299)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.
Peabody Trust (202107763)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
Peabody Trust (202108030)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of compensation offered by the landlord for the loss of cooking facilities; complaints handling.
Peabody Trust (202208403)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
Peabody Trust (202112245)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Peabody Trust (202127764)
Reasonable Redress
Complaint: Managing Relations
The complaint is about landlord’s handling of:
Peabody Trust (202123937)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
Peabody Trust (202120260)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
Peabody Trust (202128473)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs flooring. The landlord's handling of repairs to the floor. The resident's request that she be reimbursed her expenses during the …
Peabody Trust (202122368)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.
Peabody Trust (202202611)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
Peabody Trust (202103988)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Peabody Trust (202104086)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to her property.
Peabody Trust 2018 (202013563)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.
Peabody Trust (201902535)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
Peabody Trust (202101617)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The resident’s request for an eye level oven in her kitchen.
Peabody Trust (202210669)
No Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.
Peabody Trust (202120748)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Peabody Trust (202120604)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s request for information regarding her neighbour’s reports; complaints handling.
Peabody Trust (202123676)
Maladministration
Complaint: Managing Relations
The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week period. The associated complaints handling.
Peabody Trust (202201602)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.
Peabody Trust (202109625)
Maladministration
Complaint: ASB/Abuse/Nuisance
Peabody Trust (202203065)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
Peabody Trust (202208073)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.
Peabody Trust (202115463)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to prevent legionella disease. Communication about the fire alarm system. The service charge for the works to the fire alarm system. …
Peabody Trust (202205611)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
Peabody Trust (202102479)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a …
Peabody Trust (202113293)
Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
Peabody Trust (201910758)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202114643)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.
Peabody Trust (202117911)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
Peabody Trust (202119308)
Outside Jurisdiction
Complaint: Estate Management
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
Peabody Trust (202119360)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.