Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

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Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "Clarion Housing Association Limited" ×

Showing 817 of 16,227 decisions matching "Clarion Housing Association Limited"

Clarion Housing Association Limited (202324653) No Maladministration
Complaint: Financial
Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident’s flat is located within a building containing 2 […]
Case 202324653 · 18 Feb 2026
Clarion Housing Association Limited (202444105) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 February 2026 Background The resident lives with his family in a flat. […]
Case 202444105 · 17 Feb 2026
Clarion Housing Association Limited (202416534) Maladministration
Complaint: Managing Relations
Decision Case ID 202416534 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident complained to the landlord that the heating system […]
Case 202416534 · 13 Feb 2026
Clarion Housing Association Limited (202312346) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 February 2026 Background The resident first reported cracks on an external wall in October […]
Case 202312346 · 10 Feb 2026
Clarion Housing Association Limited (202403373) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
Case 202403373 · 6 Feb 2026
Clarion Housing Association Limited (202404850) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]
Case 202404850 · 3 Feb 2026
Clarion Housing Association Limited (202313846) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background A representative has supported the resident with her complaint. They will […]
Case 202313846 · 30 Jan 2026
Clarion Housing Association Limited (202413477) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives in a flat. The landlord replaced a ventilation […]
Case 202413477 · 30 Jan 2026
Clarion Housing Association Limited (202419349) Maladministration
Complaint: Managing Relations
Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported several boiler issues to the landlord. Due […]
Case 202419349 · 30 Jan 2026
Clarion Housing Association Limited (202408179) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]
Case 202408179 · 28 Jan 2026
Clarion Housing Association Limited (202413469) Partial Maladministration
Complaint: Financial
Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives in a 1-bedroom flat. What the complaint […]
Case 202413469 · 28 Jan 2026
Clarion Housing Association Limited (202416573) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with her 2 young […]
Case 202416573 · 27 Jan 2026
Clarion Housing Association Limited (202501909) No Maladministration
Complaint: Managing Relations
Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy about ongoing delays in the landlord […]
Case 202501909 · 27 Jan 2026
Clarion Housing Association Limited (202346198) Maladministration
Complaint: Managing Relations
Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported a leak in May and again in […]
Case 202346198 · 26 Jan 2026
Clarion Housing Association Limited (202442644) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]
Case 202442644 · 21 Jan 2026
Clarion Housing Association Limited (202417630) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 January 2026 Background The resident’s tenancy began in August 2023. She complained […]
Case 202417630 · 15 Jan 2026
Clarion Housing Association Limited (202437769) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]
Case 202437769 · 8 Jan 2026
Clarion Housing Association Limited (202447751) Maladministration
Complaint: Managing Relations
Decision Case ID 202447751 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident has physical disabilities and is a wheelchair user. […]
Case 202447751 · 7 Jan 2026
Clarion Housing Association Limited (202403215) No Maladministration
Complaint: Managing Relations
Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 December 2025 Background The resident is a leaseholder. She said that staff assisted the […]
Case 202403215 · 24 Dec 2025
Clarion Housing Association Limited (202421190) Maladministration
Complaint: Managing Relations
Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident lives in a house with a garden, where […]
Case 202421190 · 24 Dec 2025
Clarion Housing Association Limited (202429364) Maladministration
Complaint: Managing Relations
Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident is immunocompromised. He reported damp and mould in his […]
Case 202429364 · 22 Dec 2025
Clarion Housing Association Limited (202506259) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
Case 202506259 · 22 Dec 2025
Clarion Housing Association Limited (202425587) Maladministration
Complaint: Managing Relations
Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow and has arthritis. The […]
Case 202425587 · 19 Dec 2025
Clarion Housing Association Limited (202323260) No Maladministration
Complaint: Estate Management
Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]
Case 202323260 · 18 Dec 2025
Clarion Housing Association Limited (202424542) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Case 202424542 · 18 Dec 2025
Clarion Housing Association Limited (202338846) Maladministration
Complaint: Estate Management
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Case 202338846 · 17 Dec 2025
Clarion Housing Association Limited (202513639) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Case 202513639 · 17 Dec 2025
Clarion Housing Association Limited (202416331) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Case 202416331 · 16 Dec 2025
Clarion Housing Association Limited (202505645) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a ground floor flat with her daughter. The […]
Case 202505645 · 16 Dec 2025
Clarion Housing Association Limited (202320850) Mediation
Complaint: Financial
Decision Case ID 202320850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident requested a breakdown of her service charge costs so […]
Case 202320850 · 12 Dec 2025
Clarion Housing Association Limited (202420000) Maladministration
Complaint: Managing Relations
Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a 3 bedroom semi–detached house. There were […]
Case 202420000 · 11 Dec 2025
Clarion Housing Association Limited (202334155) Mediation
Complaint: Estate Management
Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 December 2025 Background The resident told the landlord that repairs to a communal door […]
Case 202334155 · 9 Dec 2025
Clarion Housing Association Limited (202416613) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat in a block. She reported […]
Case 202416613 · 8 Dec 2025
Clarion Housing Association Limited (202339137) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 December 2025 Background The resident lives in a 2-bedroom maisonette over the 4th and 5th […]
Case 202339137 · 3 Dec 2025
Clarion Housing Association Limited (202407044) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
Case 202407044 · 28 Nov 2025
Clarion Housing Association Limited (202427653) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord failed to meet its policy timeframe commitments both at stage 1 and stage 2 by several days but this caused little distress or inconvenience to the resident.
Case 202427653 · 28 Nov 2025
Clarion Housing Association Limited (202432466) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]
Case 202432466 · 28 Nov 2025
Clarion Housing Association Limited (202433896) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident complained about defects and issues in his new […]
Case 202433896 · 28 Nov 2025
Clarion Housing Association Limited (202500409) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]
Case 202500409 · 28 Nov 2025
Clarion Housing Association Limited (202508522) Maladministration
Complaint: Financial
Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident is elderly and has dementia. His son has full […]
Case 202508522 · 28 Nov 2025
Clarion Housing Association Limited (202509922) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
Case 202509922 · 28 Nov 2025
Clarion Housing Association Limited (202335065) No Maladministration
Complaint: Financial
Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident complained that he is paying a higher level of service […]
Case 202335065 · 27 Nov 2025
Clarion Housing Association Limited (202335583) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident’s annual gas safety check was due in June […]
Case 202335583 · 27 Nov 2025
Clarion Housing Association Limited (202342416) Partial Maladministration
Complaint: Financial
Decision Case ID 202342416 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident complained the landlord had not satisfactorily responded to his queries […]
Case 202342416 · 27 Nov 2025
Clarion Housing Association Limited (202342861) Partial Maladministration
Complaint: Financial
Decision Case ID 202342861 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident raised queries about the service charge for fire protection and […]
Case 202342861 · 27 Nov 2025
Clarion Housing Association Limited (202416211) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives in a block of flats. She was […]
Case 202416211 · 27 Nov 2025
Clarion Housing Association Limited (202424933) Maladministration
Complaint: Managing Relations
Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bed maisonette with her son. She […]
Case 202424933 · 27 Nov 2025
Clarion Housing Association Limited (202442254) Maladministration
Complaint: Managing Relations
Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom flat with her 2 children. […]
Case 202442254 · 27 Nov 2025
Clarion Housing Association Limited (202323256) No Maladministration
Complaint: Estate Management
Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident changed her car and asked the landlord for an […]
Case 202323256 · 26 Nov 2025
Clarion Housing Association Limited (202323759) Reasonable Redress
Complaint: Estate Management
Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident told the landlord that she was dissatisfied that […]
Case 202323759 · 26 Nov 2025