Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 490 of 16,227 decisions matching "London & Quadrant Housing Trust (L&Q)"
London & Quadrant Housing Trust (202330012)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202330012 London & Quadrant Housing Trust (L&Q) 13 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202425991)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
London & Quadrant Housing Trust (L&Q) (202319234)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s extractor fans. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
London & Quadrant Housing Trust (L&Q) (202314421)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202305740)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint handling has also been considered.
London & Quadrant Housing Trust (L&Q) (202321365)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202330297)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202308958)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202326538)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of parking allocation at the development.
London & Quadrant Housing Trust (L&Q) (202316861)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202330453)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202318061)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs to the communal stopcock.
London & Quadrant Housing Trust (L&Q) (202430110)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202327380)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202418392)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202427925)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202230057)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports of damage to his personal belongings. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202434596)
Maladministration
Complaint: Managing Relations
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202313414)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for reimbursement of private repairs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202412073)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. the resident’s request for service charge information. the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202213634)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
London & Quadrant Housing Trust (L&Q) (202307107)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
London & Quadrant Housing Trust (202421680)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202307153)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.
London & Quadrant Housing Trust (L&Q) (202319900)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202321145)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the boiler. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202323179)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. upgrade the heating system.
London & Quadrant Housing Trust (L&Q) (202337502)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202434180)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424815)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould at her property. The complaint.
London & Quadrant Housing Trust (L&Q) (202300355)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202303582)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s service charge.
London & Quadrant Housing Trust (L&Q) (202305700)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of repairs to a communal lift.
London & Quadrant Housing Trust (L&Q) (202324021)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors and pedestrian gate. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202214674)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a …
London & Quadrant Housing Trust (L&Q) (202314975)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202217416)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202317243)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202331174)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202339089)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321012)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202348214)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202301773)
Maladministration
Complaint: Responsive repairs/activity
The landlord’s handling of repairs to the front door and windows.