Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 313 of 16,227 decisions matching "Metropolitan Thames Valley Housing (MTV)"
Metropolitan Thames Valley Housing (MTV) (202346688)
Maladministration
Complaint: Managing Relations
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Metropolitan Thames Valley Housing (MTV) (202322016)
Maladministration
Complaint: Financial
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Metropolitan Thames Valley Housing (MTV) (202427931)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident has mental health, which the landlord was […]
Metropolitan Thames Valley Housing (MTV) (202526600)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202526600 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 4 February 2026 Background The resident said she was unhappy the landlord had […]
Metropolitan Thames Valley Housing (MTV) (202500663)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complains the landlord has failed to take […]
Metropolitan Thames Valley Housing (MTV) (202417780)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident reported issues with the occupants of an upstairs […]
Metropolitan Thames Valley Housing (MTV) (202507182)
Partial Maladministration
Complaint: Financial
Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 27January 2026 Background The resident lives in a 1 bedroom flat with her […]
Metropolitan Thames Valley Housing (MTV) (202511861)
Maladministration
Complaint: Managing Relations
Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 January 2026 Background After completing its annual gas safety inspection, the landlord […]
Metropolitan Thames Valley Housing (MTV) (202513415)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom top floor flat. […]
Metropolitan Thames Valley Housing (MTV) (202205696)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident applied for a mutual exchange, to another […]
Metropolitan Thames Valley Housing (MTV) (202405596)
Maladministration
Complaint: Financial
Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background The resident contacted the landlord on 8 March 2023 with […]
Metropolitan Thames Valley Housing (MTV) (202419575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In January 2024, the resident reported a broken external […]
Metropolitan Thames Valley Housing (MTV) (202322810)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by […]
Metropolitan Thames Valley Housing (MTV) (202341680)
Reasonable Redress
Complaint: Financial
Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident lived in a mixed-tenure complex owned by a […]
Metropolitan Thames Valley Housing (MTV) (202336410)
Maladministration
Complaint: Financial
Decision Case ID 202336410 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 15 December 2025 Background On 24 February 2022 the resident signed paperwork to formally […]
Complaint: Estate Management
Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background In December 2023 the resident complained to the landlord […]
Metropolitan Thames Valley Housing (MTV) (202400313)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident has lived in the property […]
Metropolitan Thames Valley Housing (MTV) (202432397)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background In 2023 the resident reported several repairs issues to […]
Metropolitan Thames Valley Housing (MTV) (202334602)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]
Metropolitan Thames Valley Housing (MTV) (202333995)
Maladministration
Complaint: Financial
Decision Case ID 202333995 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background Having received his new service charges for 2023 to 2024, […]
Metropolitan Thames Valley Housing (MTV) (202413755)
Reasonable Redress
Complaint: Financial
Decision Case ID 202413755 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background In June 2023 the landlord sent the resident a letter […]
Metropolitan Thames Valley Housing (MTV) (202421884)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421884 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident complained to the landlord about a roof […]
Metropolitan Thames Valley Housing (MTV) (202433437)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 25 November 2025 Background As part of planned works, the landlord’s contractor replaced the […]
Metropolitan Thames Valley Housing (MTV) (202331910)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background The resident has been a tenant of the landlord […]
Metropolitan Thames Valley Housing (MTV) (202336744)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
Metropolitan Thames Valley Housing (MTV) (202439920)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 November 2025 Background The resident, who lived with his family at […]
Metropolitan Thames Valley Housing (MTV) (202404828)
Reasonable Redress
Complaint: Managing Relations
The landlord recognised its failings and offered suitable redress to put things right. The compensation offered exceeds our remedies guidance, and the landlord apologised
Metropolitan Thames Valley Housing (MTV) (202424716)
Partial Maladministration
Complaint: Financial
Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]
Metropolitan Thames Valley Housing (MTV) (202428004)
Maladministration
Complaint: Estate Management
Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]
Metropolitan Thames Valley Housing (MTV) (202304757)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor 2-bedroom flat. She […]
Complaint: Managing Relations
Decision Case ID 202340236 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background On 27 December 2023 the resident reported to the […]
Metropolitan Thames Valley Housing (MTV) (202402637)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]
Metropolitan Thames Valley Housing (MTV) (202410220)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]
Metropolitan Thames Valley Housing (MTV) (202503698)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The property is a ground floor flat and the resident […]
Metropolitan Thames Valley Housing (MTV) (202412860)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
Metropolitan Thames Valley Housing (MTV) (202428530)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428530 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident is a shared owner of the 1 bedroom, […]
Metropolitan Thames Valley Housing (MTV) (202336683)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bed house. Following planned […]
Metropolitan Thames Valley Housing (MTV) (202447347)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]
Metropolitan Thames Valley Housing (MTV) (202324724)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202406744)
Partial Maladministration
Complaint: Managing Relations
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202325331)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof and guttering. The front door. The kitchen. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202453198)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The landlord’s response to the resident’s reports of noise from a neighbouring property. The landlord’s response to reports of anti-social behaviour (ASB) by the resident. The associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202452705)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and the associated damp and mould. The related complaint.
Metropolitan Thames Valley Housing (MTV) (202502432)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202451146)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlords handling of: Damp and mould, and the associated repairs. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202332644)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s response to communal lift repairs.
Metropolitan Thames Valley Housing (MTV) (202321906)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.
Metropolitan Thames Valley Housing (MTV) (202333949)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202445340)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202415746)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint handling.