Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 360 of 16,227 decisions matching "Sanctuary Housing Association"
Sanctuary Housing Association (202516965)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident has reported a number of repairs to his home, […]
Sanctuary Housing Association (202401004)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is elderly and was represented by a family member who […]
Sanctuary Housing Association (202444075)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident reported a loss of heating and hot water on 28 […]
Sanctuary Housing Association (202326411)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February 2026 Background The resident has asthma and previously lived in a flat. He reported […]
Sanctuary Housing Association (202425126)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident requested an update on her kitchen replacement in June […]
Sanctuary Housing Association (202339908)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives with her partner in a ground floor flat. […]
Sanctuary Housing Association (202419183)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident was unhappy with the landlord’s delays in addressing the […]
Sanctuary Housing Association (202517455)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the landlord’s handling of reports of multiple […]
Sanctuary Housing Association (202421161)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported experiencing problems with her rear patio door to the […]
Sanctuary Housing Association (202440898)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 January 2026 Background The property is a 1-bed flat in a high rise block […]
Sanctuary Housing Association (202433492)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background At the time of her complaint, the resident lived with her […]
Sanctuary Housing Association (202439697)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]
Sanctuary Housing Association (202505775)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The resident lives in a maisonette. The landlord is the freeholder of […]
Sanctuary Housing Association (202340222)
Maladministration
Complaint: Managing Relations
Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident moved to her property in October 2023 and was […]
Sanctuary Housing Association (202347034)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident complained about a leak that damaged some of the kitchen […]
Sanctuary Housing Association (202406879)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident reported antisocial behaviour (ASB) from their neighbour. They also […]
Sanctuary Housing Association (202515635)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 2-bedroom flat within a block. The resident […]
Sanctuary Housing Association (202432443)
No Maladministration
Complaint: Estate Management
Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 Background The resident lives in a block of flats. The landlord manages the […]
Sanctuary Housing Association (202515263)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident completed a mutual exchange to the property in July 2024. […]
Sanctuary Housing Association (202335314)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident reported antisocial behaviour (ASB) from the neighbouring flat that adjoins […]
Sanctuary Housing Association (202439524)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The property is a 2-bedroom top-floor flat that the resident has […]
Sanctuary Housing Association (202419921)
Maladministration
Complaint: Managing Relations
Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 December 2025 Background The resident’s lease began in August 2023. She reported defects throughout the […]
Sanctuary Housing Association (202411628)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 3-bedroom house and the resident has lived there […]
Sanctuary Housing Association (202412363)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in a one-bedroom flat in a block. He […]
Sanctuary Housing Association (202412843)
Maladministration
Complaint: Financial
Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]
Sanctuary Housing Association (202430575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s late father held an assured tenancy with the landlord of […]
Sanctuary Housing Association (202430579)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in the property, a flat in a block […]
Sanctuary Housing Association (202429536)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. Since 2020, the resident raised […]
Sanctuary Housing Association (202342877)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202342877 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The resident’s property is a first floor flat in a block that […]
Sanctuary Housing Association (202418488)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 Background The complainant rented out the property, which is a second floor flat, […]
Sanctuary Housing Association (202428785)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident experienced a flood from pipes in his bathroom which caused […]
Sanctuary Housing Association (202504313)
Maladministration
Complaint: Managing Relations
Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a 1-bedroom ground floor flat in a 4-storey […]
Sanctuary Housing Association (202340521)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives with her daughter in the property. In November 2023 […]
Sanctuary Housing Association (202343871)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343871 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 12 November 2025 Background The resident is the leaseholder of the property, which is a flat […]
Sanctuary Housing Association (202404880)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in the property with her children. The property is […]
Sanctuary Housing Association (202336033)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a one bedroom basement flat, with 3 flats […]
Sanctuary Housing Association (202413206)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident lives in a one-bedroom flat. He has physical health conditions, […]
Sanctuary Housing Association (202450021)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a 2-bedroom house that the resident has occupied […]
Sanctuary Housing Association (202531652)
Partial Maladministration
Complaint: Financial
Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 November 2025 Background The resident was an assured tenant of the landlord from 2014. […]
Sanctuary Housing Association (202405207)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]
Sanctuary Housing Association (202440846)
Maladministration
Complaint: Managing Relations
Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]
Sanctuary Housing Association (202348371)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 1 bed property with her 2 […]
Sanctuary Housing Association (202423876)
Partial Maladministration
Complaint: Managing Relations
dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a bungalow. She is disabled and has mobility […]
Sanctuary Housing Association (202340567)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has been an assured tenant of a 3-bedroom semi-detached […]
Sanctuary Housing Association (202427949)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom ground floor maisonette. They live with […]
Sanctuary Housing Association (202300480)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Sanctuary Housing Association (202447739)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Sanctuary Housing Association (202402777)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October 2025 Background The resident lives in a flat in a communal block. At the time […]
Sanctuary Housing Association (202428874)
Reasonable Redress
Complaint: Financial
Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]
Sanctuary Housing Association (202421125)
Maladministration
Complaint: Financial
The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the landlord’s complaint handling.