Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 299 of 16,227 decisions matching "The Guinness Partnership Limited"
The Guinness Partnership Limited (202519986)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord responded to stage 1 and stage 2 within its policy timeframes.
The Guinness Partnership Limited (202447598)
Reasonable Redress
Complaint: Financial
Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]
The Guinness Partnership Limited (202400039)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives in a 1-bedroom flat with his partner, […]
The Guinness Partnership Limited (202513932)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported several repairs to the landlord from November 2023 […]
The Guinness Partnership Limited (202526288)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
The Guinness Partnership Limited (202401179)
No Maladministration
Complaint: Old Moving to a Property categories
Decision Case ID 202401179 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 11 February 2026 Background The resident lived in a 1‑bedroom flat with her 2 children, […]
The Guinness Partnership Limited (202314900)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background The resident has disabilities that affect her mobility and her […]
The Guinness Partnership Limited (202338400)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338400 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 05 February 2026 Background Around 6 months after the resident moved into her newbuild property, […]
The Guinness Partnership Limited (202341508)
Partial Maladministration
Complaint: Financial
Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident raised a query with the landlord on 1 […]
The Guinness Partnership Limited (202425123)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202425123 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives at a block located near another block managed […]
The Guinness Partnership Limited (202325377)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident raised a number of concerns about external communal […]
The Guinness Partnership Limited (202515390)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 2 bed flat with her […]
The Guinness Partnership Limited (202515797)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]
The Guinness Partnership Limited (202312143)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]
The Guinness Partnership Limited (202408843)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident was unhappy that the landlord had not completed repairs […]
The Guinness Partnership Limited (202421926)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
The Guinness Partnership Limited (202510295)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
The Guinness Partnership Limited (202508933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 December 2025 Background The resident lives in a 3-bedroom, mid-terraced house with her […]
The Guinness Partnership Limited (202513912)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lived in a 2-bedroom flat with her partner and […]
The Guinness Partnership Limited (202508744)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
The Guinness Partnership Limited (202325460)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has a contact agreement in place with the landlord […]
The Guinness Partnership Limited (202335309)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident lives in a new build semi-detached 3-bedroom house and […]
The Guinness Partnership Limited (202405990)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]
The Guinness Partnership Limited (202430718)
Maladministration
Complaint: Managing Relations
Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat with his partner […]
The Guinness Partnership Limited (202436798)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived at the property, a 2-bedroom ground floor flat, […]
The Guinness Partnership Limited (202433548)
Partial Maladministration
Complaint: Financial
Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident holds an assured tenancy. He moved to the 1-bedroom […]
The Guinness Partnership Limited (202334721)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]
The Guinness Partnership Limited (202428916)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
The Guinness Partnership Limited (202338247)
No Maladministration
Complaint: Financial
Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]
The Guinness Partnership Limited (202444348)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
The Guinness Partnership Limited (202334735)
No Maladministration
Complaint: Financial
Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 October 2025 Background On 22 March 2023 the landlord carried out an electrical installation […]
The Guinness Partnership Limited (202429317)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of the landlord. The property […]
The Guinness Partnership Limited (202330646)
Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]
The Guinness Partnership Limited (202403344)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident has been a tenant of the landlord for over […]
The Guinness Partnership Limited (202429863)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
The Guinness Partnership Limited (202332746)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the residents reports of issues with: The communal front door lock. The building’s intercom system. The cleanliness of the communal area. A lift. The temperature of the building.
The Guinness Partnership Limited (202451564)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background At the time of this complaint the resident lived […]
The Guinness Partnership Limited (202453238)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall outside her property. A defective push-to-exit button for the lower ground floor block entrance …
The Guinness Partnership Limited (202333226)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. The Ombudsman has also investigated the landlord’s complaints handling.
The Guinness Partnership Limited (202415543)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident is an assured tenant living in a […]
The Guinness Partnership Limited (202433128)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The Guinness Partnership Limited (202329094)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
The Guinness Partnership Limited (202453050)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
The Guinness Partnership Limited (202500927)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
The Guinness Partnership Limited (202435497)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent repair issues. Concerns about her temporary move. Complaint.
The Guinness Partnership Limited (202403175)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The Guinness Partnership Limited (202449975)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202415282)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.
The Guinness Partnership Limited (202335030)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202338277)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.