Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,784 of 16,227 decisions matching "investigation"

Together Housing Association Limited (202442131) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 07 January 2026 Background The resident lives with his partner and 4 children, one […]
Case 202442131 · 7 Jan 2026
Brighton and Hove City Council (202337355) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background A leak from the flat […]
Case 202337355 · 6 Jan 2026
Hexagon Housing Association Limited (202423381) Maladministration
Complaint: Managing Relations
Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 06 January 2026 Background The resident reported a repair for the carport roof. The […]
Case 202423381 · 6 Jan 2026
Hyde Housing Association Limited (202412881) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 January 2026 Background The resident complained, with the help of a representative, […]
Case 202412881 · 6 Jan 2026
Leeds City Council (202419949) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in a flat. The […]
Case 202419949 · 6 Jan 2026
London Borough of Islington (202345628) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Case 202345628 · 6 Jan 2026
Yorkshire Housing Limited (202343756) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202343756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 6 January 2026 Background The resident purchased a share of a new build, shared ownership […]
Case 202343756 · 6 Jan 2026
London Borough of Hackney (202435231) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 January 2026 Background The resident reported repairs to her […]
Case 202435231 · 5 Jan 2026
London & Quadrant Housing Trust (202231407) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported a leak from the kitchen sink […]
Case 202231407 · 5 Jan 2026
London & Quadrant Housing Trust (202430425) Maladministration
Complaint: Managing Relations
Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 January 2026 Background In or around June 2024, the resident reported staining […]
Case 202430425 · 5 Jan 2026
Notting Hill Genesis (202438585) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident lives with his wife and 2 children in a […]
Case 202438585 · 5 Jan 2026
Peabody Trust (202333688) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported ongoing damp and mould in her property. She complained […]
Case 202333688 · 5 Jan 2026
Thirteen Housing Group Limited (202430416) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident appointed her daughter to be her representative for […]
Case 202430416 · 5 Jan 2026
Christian Action (Enfield) Housing Association Limited (202343167) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident has lived at the property, which is […]
Case 202343167 · 24 Dec 2025
Clarion Housing Association Limited (202403215) No Maladministration
Complaint: Managing Relations
Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 December 2025 Background The resident is a leaseholder. She said that staff assisted the […]
Case 202403215 · 24 Dec 2025
Clarion Housing Association Limited (202421190) Maladministration
Complaint: Managing Relations
Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident lives in a house with a garden, where […]
Case 202421190 · 24 Dec 2025
GreenSquareAccord Limited (202438428) Maladministration
Complaint: Managing Relations
Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident, who has health conditions, lives in a flat which it […]
Case 202438428 · 24 Dec 2025
London Borough of Hackney (202425099) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date 24 December 2025 Background The resident complained outstanding damp, mould, ceiling, and flooring repairs, […]
Case 202425099 · 24 Dec 2025
Manchester City Council (202423674) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Case 202423674 · 24 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202419575) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background In January 2024, the resident reported a broken external […]
Case 202419575 · 24 Dec 2025
Mid Devon District Council (202431865) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack […]
Case 202431865 · 24 Dec 2025
Platform Housing Group Limited (202316221) No Maladministration
Complaint: Managing Relations
Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 December 2025 Background On 16 May 2023, the landlord and the resident agreed […]
Case 202316221 · 24 Dec 2025
Wandle Housing Association Limited (202439761) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a ground floor flat in what […]
Case 202439761 · 24 Dec 2025
A2Dominion Housing Group Limited (202434687) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 December 2025 Background The property is a flat on the ground floor of a purpose-built […]
Case 202434687 · 23 Dec 2025
London Borough of Ealing (202423464) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Case 202423464 · 23 Dec 2025
London Borough of Hackney (202501592) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The landlord inspected the property in September […]
Case 202501592 · 23 Dec 2025
London Borough of Lambeth (202404320) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Case 202404320 · 23 Dec 2025
London Borough of Lambeth (202414586) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]
Case 202414586 · 23 Dec 2025
London & Quadrant Housing Trust (202406939) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background From September 2023, the resident raised concerns about poor quality […]
Case 202406939 · 23 Dec 2025
London & Quadrant Housing Trust (202410679) Maladministration
Complaint: Managing Relations
Decision Case ID 202410679 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported damp and mould in his property, which […]
Case 202410679 · 23 Dec 2025
London & Quadrant Housing Trust (202433861) Maladministration
Complaint: Managing Relations
Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant Date 22 December 2025 Background In March 2023, the resident said that the landlord’s […]
Case 202433861 · 23 Dec 2025
Onward Homes Limited (202502130) Maladministration
Complaint: Managing Relations
Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident occupied her home with her son. Her daughter who […]
Case 202502130 · 23 Dec 2025
Paragon Asra Housing Limited (202427151) Maladministration
Complaint: Managing Relations
Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]
Case 202427151 · 23 Dec 2025
Sanctuary Housing Association (202347034) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident complained about a leak that damaged some of the kitchen […]
Case 202347034 · 23 Dec 2025
Sanctuary Housing Association (202406879) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident reported antisocial behaviour (ASB) from their neighbour. They also […]
Case 202406879 · 23 Dec 2025
Southern Housing (202435890) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December 2025 Background The resident lives in a 3-bedroom house. He raised concerns about damp […]
Case 202435890 · 23 Dec 2025
Stonewater Limited (202408404) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The property is a 1-bedroom first floor flat that the resident has […]
Case 202408404 · 23 Dec 2025
Torus62 Limited (202501658) Maladministration
Complaint: Managing Relations
Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]
Case 202501658 · 23 Dec 2025
Torus62 Limited (202512477) Maladministration
Complaint: Managing Relations
Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident’s tenancy started on 2 May 2022, and the property is a […]
Case 202512477 · 23 Dec 2025
Clarion Housing Association Limited (202429364) Maladministration
Complaint: Managing Relations
Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident is immunocompromised. He reported damp and mould in his […]
Case 202429364 · 22 Dec 2025
Clarion Housing Association Limited (202506259) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
Case 202506259 · 22 Dec 2025
Golding Homes Limited (202434945) Maladministration
Complaint: Managing Relations
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Case 202434945 · 22 Dec 2025
Habinteg Housing Association Limited (202507807) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the resident […]
Case 202507807 · 22 Dec 2025
Home Group Limited (202516671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident lived on the seventh floor of a high rise […]
Case 202516671 · 22 Dec 2025
Hyde Housing Association Limited (202409621) Maladministration
Complaint: Managing Relations
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Case 202409621 · 22 Dec 2025
London Borough of Croydon (202514330) Maladministration
Complaint: Information and data management
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Case 202514330 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
London Borough of Tower Hamlets (202435197) Maladministration
Complaint: Managing Relations
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Case 202435197 · 22 Dec 2025
London & Quadrant Housing Trust (202519148) Maladministration
Complaint: Managing Relations
Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into a basement studio flat in August […]
Case 202519148 · 22 Dec 2025
Norwich City Council (202515338) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident has vulnerabilities including mental health, […]
Case 202515338 · 22 Dec 2025