Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,784 of 16,227 decisions matching "investigation"
Arun District Council (202344745)
Maladministration
Complaint: Managing Relations
Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 […]
Clarion Housing Association Limited (202323260)
No Maladministration
Complaint: Estate Management
Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]
Clarion Housing Association Limited (202424542)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
First Choice Homes Oldham Limited (202514515)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
GreenSquareAccord Limited (202446617)
Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Hyde Housing Association Limited (202407518)
Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Leeds City Council (202324679)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been a secure tenant of a 2-bedroom house […]
Leeds City Council (202328285)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
London Borough of Camden Council (202335792)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
London Borough of Hackney (202348222)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
London Borough of Islington (202516094)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
London Borough of Tower Hamlets (202431306)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported ongoing problems […]
Midland Heart Limited (202338232)
Maladministration
Complaint: Managing Relations
Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lived in a 2 bedroom house with her 3 […]
Moat Homes Limited (202336014)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Orbit Housing Association Limited (202423319)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Origin Housing Limited (202419576)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident asked the landlord to confirm whether an EWS1 was […]
Peabody Trust (202325938)
Maladministration
Complaint: Financial
Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The landlord is not the freeholder of the property. The freeholder uses an […]
Peabody Trust (202437141)
Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Plus Dane Housing Limited (202505207)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Regenda Limited (202405086)
No Maladministration
Complaint: Financial
Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 […]
Southend on Sea City Council (202503824)
Maladministration
Complaint: Managing Relations
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Southern Housing (202445176)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Southern Housing (202509617)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Southwark Council (202435193)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Sparrow Shared Ownership Limited (202325309)
Partial Maladministration
Complaint: For profit
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
The Guinness Partnership Limited (202421926)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
The Guinness Partnership Limited (202510295)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
The Riverside Group Limited (202344594)
Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Thirteen Housing Group Limited (202411250)
Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Thrive Homes Limited (202432294)
No Maladministration
Complaint: Financial
Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The windows of the resident’s flat and those of the communal block […]
Two Rivers Housing (202438048)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems with his garden, […]
Uttlesford District Council (202431683)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431683 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 December 2025 Background The resident has been the leaseholder of the property […]
Wigan Council (202418814)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Acis Group Limited (202330057)
Maladministration
Complaint: Managing Relations
Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024. The […]
Amplius Living (202329768)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a property in an Older Person’s Living Scheme. […]
Clarion Housing Association Limited (202338846)
Maladministration
Complaint: Estate Management
Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a flat with his young family […]
Clarion Housing Association Limited (202513639)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Gateway Housing Association Limited (202439005)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
GreenSquareAccord Limited (202339998)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Haringey London Borough Council (202515257)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515257 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Licence Date 17 December 2025 Background The resident lives in supported accommodation for […]
Home Group Limited (202430564)
Partial Maladministration
Complaint: Financial
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Ipswich Borough Council (202325687)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident was the tenant of a […]
Leeds City Council (202516072)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident raised concerns with the landlord […]
London Borough of Enfield (202412571)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the property in […]
London Borough of Harrow (202340320)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
London Borough of Islington (202512850)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202512850 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Leaseholder Date 17 December 2025 Background The leaseholder is the non-resident leaseholder of a 1-bedroom property, of […]
London Borough of Lambeth (202508037)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
London & Quadrant Housing Trust (202337029)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives with her daughter and young grandson […]
London & Quadrant Housing Trust (202427871)
Maladministration
Complaint: Managing Relations
Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date 15 December 2025 Background The resident’s husband raised the complaint as her representative, for […]
London & Quadrant Housing Trust (202439342)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident’s flat is supplied with hot water and heating […]