Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Believe Housing Limited (202012380)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s existing medical conditions.
Clarion Housing Association Limited (201901431)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Southwark Council (202013842)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property.
Torus62 Limited (202010327)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns about asbestos in the property she resides in.
Clarion Housing Association Limited (201915794)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response to the resident’s request to be permanently decanted to a three-bedroomed property. Complaint handling.
Greatwell Homes Limited (202004324)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling.
Hammersmith and Fulham Council (202011308)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (201909237)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.
Metropolitan Housing Trust Limited (202010164)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property.
London Borough of Hackney (202002516)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s request for a property transfer. Response to the resident’s reports of mould in the property. Complaint handling.
Southwark Council (202011769)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Clarion Housing Association Limited (202010192)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
One Housing Group Limited (202011080)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the associated complaint.
Orbit Group Limited (201808557)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to the property Reports of Anti-Social Behaviour (ASB) The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Barnet Council (202014754)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the resident’s pest control reports; the related complaint.
Bolton at Home Limited (202011752)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas surrounding her property. The landlord’s handling of the associated complaint. The resident’s concerns related to antisocial behaviour …
One Vision Housing Limited (201817317)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
Paragon Asra Housing Limited (202009703)
Mediation
Complaint: Old Property Condition migrated-2025
The condition of the property when the resident moved in.
Sandwell Metropolitan Borough Council (202006511)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of …
Torus62 Limited (202017392)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
Bromford Housing Association Limited (202006247)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement …
Catalyst Housing Limited (202001741)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.
London Borough of Hackney (202010288)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property.
Sanctuary Housing Association (202000930)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by mould.
The Riverside Group Limited (202011970)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her external gas supply to the property. The landlord’s handling of the associated complaint.
Adur District Council (202001176)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.
Home Group Limited (202013788)
Reasonable Redress
Complaint: Information and data management
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
Westminster City Council (202012880)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information from the landlord relating to repairs of leaks at the property. ongoing repairs required to the pipework at the …
Hammersmith and Fulham Council (202009699)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.
Hyde Housing Association Limited (201913216)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Octavia Housing (202000816)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and communication problems.
Thurrock Council (202004501)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. …
Midland Heart Limited (202003239)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …
Camden Council (202002092)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
Hammersmith and Fulham Council (202009329)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property above her own.
Croydon Churches Housing Association Limited (202007420)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
Peabody Trust (201907854)
Partial Maladministration
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s …
Notting Hill Genesis (202009594)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. …
Metropolitan Housing Trust Limited (202004789)
Partial Maladministration
Complaint: Information and data management
The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.
The Guinness Partnership Limited (201911472)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The …
Greenwich Council (202005808)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Hyde Housing Association Limited (202012113)
Maladministration
Complaint: Managing Relations
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Leicester City Council (202007082)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
Reasonable Redress
Complaint: Financial
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Notting Hill Genesis (201814438)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Gentoo Group Limited (202008205)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Paragon Asra Housing Limited (202005466)
Mediation
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Stevenage Borough Council (202009309)
Maladministration
Complaint: Local Authority / ALMO or TMO
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Anchor Hanover Group (202007716)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Clarion Housing Association Limited (202013429)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.