Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "assured" ×

Showing 927 of 16,227 decisions matching "assured"

Southern Housing (202417064) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives with her family in a flat. She complained about ongoing […]
Case 202417064 · 18 Nov 2025
Southern Housing (202505763) Maladministration
Complaint: Managing Relations
Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a maisonette. The landlord has recorded on 26 October […]
Case 202505763 · 18 Nov 2025
Sovereign Network Group (202509495) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has been a tenant of the landlord since July […]
Case 202509495 · 18 Nov 2025
Clarion Housing Association Limited (202311046) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]
Case 202311046 · 17 Nov 2025
Clarion Housing Association Limited (202336251) Maladministration
Complaint: Managing Relations
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Case 202336251 · 17 Nov 2025
GreenSquareAccord Limited (202404691) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Case 202404691 · 17 Nov 2025
Midland Heart Limited (202420380) No Maladministration
Complaint: Managing Relations
Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property, a 2-bedroom house, with her young […]
Case 202420380 · 17 Nov 2025
Newlon Housing Trust (202309930) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October […]
Case 202309930 · 17 Nov 2025
Notting Hill Genesis (202411290) No Maladministration
Complaint: Information and data management
Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident occupied her home, a one-bedroom property with her […]
Case 202411290 · 17 Nov 2025
Peabody Trust (202451888) Maladministration
Complaint: Managing Relations
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Case 202451888 · 17 Nov 2025
Sovereign Network Group (202331886) Maladministration
Complaint: Managing Relations
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Case 202331886 · 17 Nov 2025
Sovereign Network Group (202444532) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]
Case 202444532 · 17 Nov 2025
The Riverside Group Limited (202407301) Partial Maladministration
Complaint: Financial
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Case 202407301 · 17 Nov 2025
Accent Housing Limited (202446571) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]
Case 202446571 · 14 Nov 2025
Amplius Living (202334695) Maladministration
Complaint: Managing Relations
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Case 202334695 · 14 Nov 2025
Connexus Homes Limited (202510185) Maladministration
Complaint: Managing Relations
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Case 202510185 · 14 Nov 2025
London Borough of Camden Council (202414070) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]
Case 202414070 · 14 Nov 2025
London & Quadrant Housing Trust (202215556) Partial Maladministration
Complaint: Financial
Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]
Case 202215556 · 14 Nov 2025
London & Quadrant Housing Trust (202223256) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]
Case 202223256 · 14 Nov 2025
London & Quadrant Housing Trust (202408974) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a ground floor flat. The resident […]
Case 202408974 · 14 Nov 2025
The Guinness Partnership Limited (202428916) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
Case 202428916 · 14 Nov 2025
The Riverside Group Limited (202407909) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Case 202407909 · 14 Nov 2025
Clarion Housing Association Limited (202330826) Partial Maladministration
Complaint: Financial
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Case 202330826 · 13 Nov 2025
Clarion Housing Association Limited (202428853) Partial Maladministration
Complaint: Financial
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Case 202428853 · 13 Nov 2025
Great Places Housing Group Limited (202335377) Mediation
Complaint: Financial
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Case 202335377 · 13 Nov 2025
Karbon Homes Limited (202401354) Maladministration
Complaint: Managing Relations
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Case 202401354 · 13 Nov 2025
Notting Hill Genesis (202413896) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a tenant of the landlord in a flat. […]
Case 202413896 · 13 Nov 2025
One Housing Group Limited (202333530) Maladministration
Complaint: Managing Relations
Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]
Case 202333530 · 13 Nov 2025
Platform Housing Group Limited (202340813) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived in a 1-bedroomed bungalow since December […]
Case 202340813 · 13 Nov 2025
Sanctuary Housing Association (202340521) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives with her daughter in the property. In November 2023 […]
Case 202340521 · 13 Nov 2025
Southern Housing (202325053) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived at the 4 bedroom house since 2010. She […]
Case 202325053 · 13 Nov 2025
Together Housing Association Limited (202506930) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has a number of physical disabilities and mental health […]
Case 202506930 · 13 Nov 2025
Vivid Housing Limited (202336039) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident holds a joint assured tenancy with the landlord in a […]
Case 202336039 · 13 Nov 2025
First Choice Homes Oldham Limited (202334599) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 2-bedroom terrace house, situated […]
Case 202334599 · 12 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202331910) Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background The resident has been a tenant of the landlord […]
Case 202331910 · 12 Nov 2025
Notting Hill Genesis (202402611) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402611 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background 1. The resident lives in a top floor flat under an […]
Case 202402611 · 12 Nov 2025
Soha Housing Limited (202407326) Outside Jurisdiction
Complaint: Information and data management
Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]
Case 202407326 · 12 Nov 2025
A2Dominion Housing Group Limited (202424164) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom flat. What the complaint is […]
Case 202424164 · 11 Nov 2025
Castles & Coasts Housing Association Limited (202423925) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident has lived in a flat within […]
Case 202423925 · 11 Nov 2025
Hyde Housing Association Limited (202342158) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Case 202342158 · 11 Nov 2025
London & Quadrant Housing Trust (202348592) Partial Maladministration
Complaint: Financial
Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident and a joint tenant live in a 2-bedroom […]
Case 202348592 · 11 Nov 2025
London & Quadrant Housing Trust (202504227) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a 1-bedroom flat. She informed […]
Case 202504227 · 11 Nov 2025
London & Quadrant Housing Trust (202505387) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident is a tenant of the landlord. He […]
Case 202505387 · 11 Nov 2025
One Housing Group Limited (202326006) Maladministration
Complaint: Managing Relations
Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 November 2025 Background The resident lives in a flat with two other joint […]
Case 202326006 · 11 Nov 2025
Peabody Trust (202344099) No Maladministration
Complaint: Financial
Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom second floor flat. A neighbour living […]
Case 202344099 · 11 Nov 2025
Wigan Council (202231014) No Maladministration
Complaint: Managing Relations
Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a house owned by the […]
Case 202231014 · 11 Nov 2025
Aster Group Limited (202404232) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident moved into the 3-bedroom house through a mutual exchange […]
Case 202404232 · 10 Nov 2025
London & Quadrant Housing Trust (202336258) Mediation
Complaint: Old Property Condition categories
Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives with her daughter who has a […]
Case 202336258 · 10 Nov 2025
NSAH (Alliance Homes) Limited (202444126) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a house. The resident complained to […]
Case 202444126 · 10 Nov 2025
Sanctuary Housing Association (202404880) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in the property with her children. The property is […]
Case 202404880 · 10 Nov 2025