Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 927 of 16,227 decisions matching "assured"
The Guinness Partnership Limited (202415543)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415541 & 202415543 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident is an assured tenant living in a […]
Torus62 Limited (202323182)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202323182 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident was a tenant of the landlord until August 2025. It was […]
Torus62 Limited (202344614)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]
Home Group Limited (202428480)
No Maladministration
Complaint: Financial
Decision Case ID 202428480 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident has lived with her daughter in a 2 bedroom […]
Hyde Housing Association Limited (202337556)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Hyde Housing Association Limited (202408862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
London & Quadrant Housing Trust (202341595)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a first floor flat in […]
Paragon Asra Housing Limited (202435448)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202435448 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat on the ground floor […]
Abri Group Limited (202503845)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503845 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The property is a 2-bedroom flat in a block of 6 […]
Home Group Limited (202428656)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident lives in a 2-bedroom bungalow. Her tenancy commenced on 19 […]
Accent Housing Limited (202317282)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317282 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which is […]
Clarion Housing Association Limited (202342880)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident has an assured tenancy with the landlord which […]
Complaint: Old Property Condition categories
Decision Case ID 202332559 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background In or around September 2023 the resident reported a […]
Metropolitan Thames Valley Housing (MTV) (202447347)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]
Progress Housing Association Limited (202323072)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lived at the property at the time of […]
Sanctuary Housing Association (202428874)
Reasonable Redress
Complaint: Financial
Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]
Square Building Trust Limited (202417742)
No Maladministration
Complaint: Estate Management
Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident is a tenant of the landlord which is […]
Stonewater Limited (202426493)
Maladministration
Complaint: Managing Relations
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
ForHousing Limited (202435463)
Maladministration
Complaint: Managing Relations
Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom flat. She has COPD and mental […]
London & Quadrant Housing Trust (202335927)
Maladministration
Complaint: Managing Relations
Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background 1. The resident reported damp and mould to the landlord […]
Saxon Weald (202427040)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 children. […]
Southern Housing (202321426)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lived in the property which was a 3-bedroom house with […]
Southern Housing (202427982)
Maladministration
Complaint: Managing Relations
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
Southern Housing (202429762)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
Believe Housing Limited (202426844)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]
Southern Housing (202502888)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
Wandle Housing Association Limited (202216072)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. Decision to offer the resident’s neighbour an assured tenancy. Response to the resident’s concerns it had discriminated against her by …