Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 927 of 16,227 decisions matching "assured"

Amplius Living (202317036) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 Background The resident is an assured tenant of the landlord. The property is a 2-bed […]
Case 202317036 · 28 Oct 2025
Clarion Housing Association Limited (202410423) Partial Maladministration
Complaint: Financial
Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom ground floor flat and […]
Case 202410423 · 28 Oct 2025
Clarion Housing Association Limited (202413403) No Maladministration
Complaint: Managing Relations
Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 October 2025 Background At the time of the complaint the resident lived in […]
Case 202413403 · 28 Oct 2025
Clarion Housing Association Limited (202424563) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424563 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord and occupies […]
Case 202424563 · 28 Oct 2025
Hyde Housing Association Limited (202342593) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]
Case 202342593 · 28 Oct 2025
LiveWest Homes Limited (202427297) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The property is a 2-bedroom, mid-terrace house and the resident’s tenancy began […]
Case 202427297 · 28 Oct 2025
London & Quadrant Housing Trust (202339629) Maladministration
Complaint: Managing Relations
Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident reported damp and mould in December 2023, and […]
Case 202339629 · 28 Oct 2025
London & Quadrant Housing Trust (202445695) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives with her young son in a 2-bedroom […]
Case 202445695 · 28 Oct 2025
Peabody Trust (202502124) Partial Maladministration
Complaint: Financial
Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord. This is a 2-bedroom […]
Case 202502124 · 28 Oct 2025
Platform Housing Group Limited (202410718) No Maladministration
Complaint: Managing Relations
Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident moved into the 1-bedroom flat in December 2021. […]
Case 202410718 · 28 Oct 2025
Sovereign Network Group (202337797) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lived at the property at the time of the […]
Case 202337797 · 28 Oct 2025
The Guinness Partnership Limited (202330646) Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]
Case 202330646 · 28 Oct 2025
The Guinness Partnership Limited (202403344) Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident has been a tenant of the landlord for over […]
Case 202403344 · 28 Oct 2025
Together Housing Association Limited (202329670) No Maladministration
Complaint: Managing Relations
Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is an assured tenant of a 1-bedroom flat. […]
Case 202329670 · 28 Oct 2025
A2Dominion Housing Group Limited (202405725) Maladministration
Complaint: Managing Relations
Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident reported a bathroom leak in July 2022 affecting the […]
Case 202405725 · 27 Oct 2025
Amplius Living (202408765) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house since 2008. The landlord has recorded […]
Case 202408765 · 27 Oct 2025
Clarion Housing Association Limited (202429796) Maladministration
Complaint: Managing Relations
Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat in a block. […]
Case 202429796 · 27 Oct 2025
Croydon Churches Housing Association Limited (202339342) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat with her […]
Case 202339342 · 27 Oct 2025
Home Group Limited (202423094) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in the property, a 2-bedroom house since […]
Case 202423094 · 27 Oct 2025
Hyde Housing Association Limited (202341134) Maladministration
Complaint: Managing Relations
Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bed house with her 3 children. […]
Case 202341134 · 27 Oct 2025
Karibu Community Homes Limited (202331222) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202331222 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The resident lives in a flat within a block. The […]
Case 202331222 · 27 Oct 2025
London & Quadrant Housing Trust (202348669) Maladministration
Complaint: Managing Relations
Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lived in a 2-bedroom flat with her 2 […]
Case 202348669 · 27 Oct 2025
London & Quadrant Housing Trust (202429008) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
Case 202429008 · 27 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202402637) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]
Case 202402637 · 27 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202410220) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]
Case 202410220 · 27 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202503698) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The property is a ground floor flat and the resident […]
Case 202503698 · 27 Oct 2025
MHS Homes Ltd (202343105) Maladministration
Complaint: Voluntary
Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The resident lives with her 2 children. She told the landlord […]
Case 202343105 · 27 Oct 2025
Midland Heart Limited (202322841) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background In September 2023 the resident signed a tenancy with the landlord […]
Case 202322841 · 27 Oct 2025
Moat Homes Limited (202402276) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background At the time of the complaint, the resident was an […]
Case 202402276 · 27 Oct 2025
Mosscare St. Vincent’s Housing Group Limited (202335517) Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house, where […]
Case 202335517 · 27 Oct 2025
Platform Housing Group Limited (202420806) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bedroom semi-detached house with his […]
Case 202420806 · 27 Oct 2025
Southern Housing (202329458) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the bedsit since 1994. She reported a roof […]
Case 202329458 · 27 Oct 2025
Westward Housing Group Limited (202429599) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat. He […]
Case 202429599 · 27 Oct 2025
A2Dominion Housing Group Limited (202442654) No Maladministration
Complaint: Managing Relations
Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is in assured tenant of the landlord, and […]
Case 202442654 · 24 Oct 2025
Abri Group Limited (202338255) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a ground floor property with her two children. […]
Case 202338255 · 24 Oct 2025
Clarion Housing Association Limited (202343145) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Case 202343145 · 24 Oct 2025
Clarion Housing Association Limited (202346533) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Case 202346533 · 24 Oct 2025
Haringey London Borough Council (202502673) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Case 202502673 · 24 Oct 2025
London & Quadrant Housing Trust (202234897) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
Case 202234897 · 24 Oct 2025
London & Quadrant Housing Trust (202316939) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
Case 202316939 · 24 Oct 2025
London & Quadrant Housing Trust (202410929) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Case 202410929 · 24 Oct 2025
One Housing Group Limited (202428527) Mediation
Complaint: Old Property Condition categories
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
Case 202428527 · 24 Oct 2025
One Manchester Limited (202402238) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
Case 202402238 · 24 Oct 2025
Paragon Asra Housing Limited (202444349) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat with her 3 […]
Case 202444349 · 24 Oct 2025
Sanctuary Housing Association (202300480) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Case 202300480 · 24 Oct 2025
Sanctuary Housing Association (202447739) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Case 202447739 · 24 Oct 2025
Town and Country Housing (202427420) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date October 2025 Background The resident lives in a flat and is a tenant of […]
Case 202427420 · 24 Oct 2025
Aster Group Limited (202328085) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of the landlord. The resident has […]
Case 202328085 · 23 Oct 2025
Be One Homes (202445923) Maladministration
Complaint: Managing Relations
Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]
Case 202445923 · 23 Oct 2025
Clarion Housing Association Limited (202412747) No Maladministration
Complaint: Managing Relations
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
Case 202412747 · 23 Oct 2025