Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 927 of 16,227 decisions matching "assured"
London & Quadrant Housing Trust (202406545)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1 bedroom basement flat. […]
London & Quadrant Housing Trust (202503931)
Maladministration
Complaint: Managing Relations
Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]
London & Quadrant Housing Trust (202503991)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Onward Homes Limited (202500181)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident holds an assured tenancy with the landlord, which began […]
Orbit Housing Association Limited (202438192)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background The resident has lived in the property as an assured […]
The Guinness Partnership Limited (202451564)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background At the time of this complaint the resident lived […]
Vivid Housing Limited (202428548)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]
Yorkshire Housing Limited (202411256)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 2-bedroom flat. She has […]
Aster Group Limited (202338819)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background 1. The resident lives in a 1-bed flat within a block. […]
Clarion Housing Association Limited (202327274)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]
Clarion Housing Association Limited (202417054)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom bungalow. She has several […]
Connexus Homes Limited (202428520)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 3-bedroom semi-detached house with a faulty […]
Ekaya Housing Association Limited (202301847)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. She reported […]
Homes Plus Limited (202447538)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bedroom house. She moved into the […]
London & Quadrant Housing Trust (202318898)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a ground-floor flat owned by the […]
Metropolitan Thames Valley Housing (MTV) (202336683)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bed house. Following planned […]
Richmond Housing Partnership Limited (202429416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom ground floor flat with […]
Southern Housing (202413388)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. What the complaint is about […]
Vivid Housing Limited (202342140)
Partial Maladministration
Complaint: Financial
Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background What the complaint is about The complaint is about the landlord’s […]
Complaint: Moving/Buying/Selling Home
Decision Case ID 202348588 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom flat with her children. […]
Freebridge Community Housing Limited (202432825)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is an assured tenant of the landlord. The property […]
Notting Hill Genesis (202342604)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a one-bedroom, top floor flat. There are 3 flats […]
Notting Hill Genesis (202409868)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident has lived in the 3-bedroom house since 2021. She […]
Onward Homes Limited (202413432)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 1-bedroom ground-floor flat, which is part of […]
Origin Housing Limited (202441080)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202441080 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background The resident is an assured shorthold tenant of the landlord. […]
Southern Housing (202324360)
Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background On 17 June 2021 the resident reported she was experiencing damp and […]
Sovereign Network Group (202335025)
Mediation
Complaint: Old Property Condition categories
Decision Case ID 202335025 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 October 2025 Background In February 2023 the resident reported a leak from her […]
A2Dominion Housing Group Limited (202429307)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]
Amplius Living (202430094)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430094 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 2 bedroom house with her son. Her […]
City of Westminster Council (202437516)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint […]
Clarion Housing Association Limited (202327224)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]
Clarion Housing Association Limited (202440508)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202440508 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in the property which is a 2-bedroom […]
Home Group Limited (202441591)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a 2-bedroom house. The tenancy started in […]
LiveWest Homes Limited (202417299)
Maladministration
Complaint: Managing Relations
Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]
London & Quadrant Housing Trust (202339416)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
London & Quadrant Housing Trust (202413687)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413687 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 4th floor flat. In […]
Midland Heart Limited (202502748)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]
One Housing Group Limited (202345367)
Maladministration
Complaint: Estate Management
Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy with the landlord. The […]
One Manchester Limited (202343807)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343807 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a semi-detached house. She complained to the […]
The Community Housing Group Limited (202341258)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy and the property is […]
Thirteen Housing Group Limited (202502875)
No Maladministration
Complaint: Financial
Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident began her tenancy on 5 December 2024. She […]
Curo Places Limited (202452992)
Maladministration
Complaint: Managing Relations
Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]
London & Quadrant Housing Trust (202426691)
Maladministration
Complaint: Managing Relations
Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]
London & Quadrant Housing Trust (202502221)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]
Ocean Housing Limited (202339274)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lived in a 2-bedroom property. They lived with […]
Peabody Trust (202445643)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]
Saffron Housing Trust Limited (202500059)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]
Southern Housing (202337894)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]
Southern Housing (202429318)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Sovereign Network Group (202502180)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502180 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a bungalow owned by the landlord with her […]