Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "tenancy" ×

Showing 1,685 of 16,227 decisions matching "tenancy"

GreenSquareAccord Limited (202503811) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]
Case 202503811 · 28 Nov 2025
Haringey London Borough Council (202504060) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident is a tenant of […]
Case 202504060 · 28 Nov 2025
Home Group Limited (202324677) Partial Maladministration
Complaint: Financial
Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]
Case 202324677 · 28 Nov 2025
Homes Plus Limited (202332724) Maladministration
Complaint: Managing Relations
Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident reported a leak coming from the loft on […]
Case 202332724 · 28 Nov 2025
Hyde Housing Association Limited (202502398) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Case 202502398 · 28 Nov 2025
Incommunities Limited (202346170) No Maladministration
Complaint: Managing Relations
Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]
Case 202346170 · 28 Nov 2025
Islington and Shoreditch Housing Association Limited (202513635) Maladministration
Complaint: Estate Management
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
Case 202513635 · 28 Nov 2025
LiveWest Homes Limited (202335346) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]
Case 202335346 · 28 Nov 2025
LiveWest Homes Limited (202430995) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]
Case 202430995 · 28 Nov 2025
Livin Housing Limited (202333335) Maladministration
Complaint: Managing Relations
Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house which was a new build […]
Case 202333335 · 28 Nov 2025
London Borough of Camden Council (202342417) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident and her husband […]
Case 202342417 · 28 Nov 2025
London Borough of Camden Council (202504809) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
Case 202504809 · 28 Nov 2025
London Borough of Hammersmith and Fulham (202340806) Maladministration
Complaint: Managing Relations
Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lived in a […]
Case 202340806 · 28 Nov 2025
London Borough of Harrow (202430466) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
Case 202430466 · 28 Nov 2025
London Borough of Islington (202343810) Maladministration
Complaint: Managing Relations
Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident told the landlord that her […]
Case 202343810 · 28 Nov 2025
London Borough of Islington (202405953) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The landlord has told us that the resident advised it that […]
Case 202405953 · 28 Nov 2025
London Borough of Lambeth (202430661) Maladministration
Complaint: Managing Relations
Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident holds an introductory secure tenancy […]
Case 202430661 · 28 Nov 2025
London Borough of Redbridge (202447036) Maladministration
Complaint: Managing Relations
Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]
Case 202447036 · 28 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202334602) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]
Case 202334602 · 28 Nov 2025
Moat Homes Limited (202345791) Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Case 202345791 · 28 Nov 2025
Muir Group Housing Association Limited (202412069) Maladministration
Complaint: Managing Relations
Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]
Case 202412069 · 28 Nov 2025
North Tyneside Council (202431237) Maladministration
Complaint: Managing Relations
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]
Case 202431237 · 28 Nov 2025
Notting Hill Genesis (202334336) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]
Case 202334336 · 28 Nov 2025
Notting Hill Genesis (202424182) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]
Case 202424182 · 28 Nov 2025
Orbit Housing Association Limited (202432267) Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Case 202432267 · 28 Nov 2025
Origin Housing Limited (202416022) Maladministration
Complaint: Managing Relations
Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]
Case 202416022 · 28 Nov 2025
Paragon Asra Housing Limited (202444308) Maladministration
Complaint: Managing Relations
Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]
Case 202444308 · 28 Nov 2025
Peabody Trust (202229691) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has been a tenant of the landlord since 2010. The […]
Case 202229691 · 28 Nov 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457) Maladministration
Complaint: Managing Relations
Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and […]
Case 202016457 · 28 Nov 2025
Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]
Case 202315952 · 28 Nov 2025
Pinnacle Spaces Limited (202405672) Partial Maladministration
Complaint: For profit
Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident has lived in her 6th floor flat since […]
Case 202405672 · 28 Nov 2025
Platform Housing Group Limited (202450883) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Case 202450883 · 28 Nov 2025
Poplar Housing And Regeneration Community Association Limited (202431376) Outside Jurisdiction
Complaint: Old Complaints Handling categories
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]
Case 202431376 · 28 Nov 2025
Richmond Housing Partnership Limited (202342621) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has lived in her property with her children […]
Case 202342621 · 28 Nov 2025
Sanctuary Housing Association (202411628) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 3-bedroom house and the resident has lived there […]
Case 202411628 · 28 Nov 2025
Sanctuary Housing Association (202412363) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in a one-bedroom flat in a block. He […]
Case 202412363 · 28 Nov 2025
Sanctuary Housing Association (202412843) Maladministration
Complaint: Financial
Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]
Case 202412843 · 28 Nov 2025
Sanctuary Housing Association (202430575) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s late father held an assured tenancy with the landlord of […]
Case 202430575 · 28 Nov 2025
Sanctuary Housing Association (202430579) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in the property, a flat in a block […]
Case 202430579 · 28 Nov 2025
Sandwell Metropolitan Borough Council (202453379) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 1-bed […]
Case 202453379 · 28 Nov 2025
Southwark Council (202422153) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a first-floor flat in […]
Case 202422153 · 28 Nov 2025
Sovereign Network Group (202403659) No Maladministration
Complaint: Managing Relations
Decision Case ID 202403659 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background On 11 June 2023, a contractor disconnected the washing machine pipe […]
Case 202403659 · 28 Nov 2025
Sovereign Network Group (202504006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3 bedroom mid-terrace house with her 3 […]
Case 202504006 · 28 Nov 2025
Sovereign Network Group (202507005) Maladministration
Complaint: Managing Relations
Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 2-bedroom ground floor flat in a block. […]
Case 202507005 · 28 Nov 2025
Stonewater Limited (202325507) Maladministration
Complaint: Estate Management
Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s home is an alms-house leased from the local Council. The landlord […]
Case 202325507 · 28 Nov 2025
Stonewater Limited (202452282) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. The resident […]
Case 202452282 · 28 Nov 2025
Swindon Borough Council (202432723) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
Case 202432723 · 28 Nov 2025
The Guinness Partnership Limited (202325460) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has a contact agreement in place with the landlord […]
Case 202325460 · 28 Nov 2025
The Guinness Partnership Limited (202405990) No Maladministration
Complaint: Managing Relations
Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]
Case 202405990 · 28 Nov 2025
The Riverside Group Limited (202336456) Maladministration
Complaint: Managing Relations
Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]
Case 202336456 · 28 Nov 2025