Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,784 of 16,227 decisions matching "investigation"

London Borough of Camden Council (202341248) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 8 December 2025 Background The property is a flat. It receives heating and hot […]
Case 202341248 · 8 Dec 2025
London Borough of Hounslow (202229883) Maladministration
Complaint: Managing Relations
Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 December 2025 Background The resident reported that her porch roof […]
Case 202229883 · 8 Dec 2025
London Borough of Lambeth (202405216) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a 2-bed […]
Case 202405216 · 8 Dec 2025
London Borough of Lambeth (202440462) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat on […]
Case 202440462 · 8 Dec 2025
London & Quadrant Housing Trust (202339725) Maladministration
Complaint: Managing Relations
Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background In 2023 the resident reported to the landlord noise […]
Case 202339725 · 8 Dec 2025
Newcastle City Council (202302767) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202302767 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 08 December 2025 Background The resident moved into the flat in January 2023. […]
Case 202302767 · 8 Dec 2025
Sage Rented Limited (202334807) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background The resident moved via a mutual exchange into a 1-bedroom maisonette […]
Case 202334807 · 8 Dec 2025
Sovereign Network Group (202421437) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident has experienced damp and mould throughout his property since around […]
Case 202421437 · 8 Dec 2025
Citizen Housing Group Limited (202334141) Maladministration
Complaint: Estate Management
Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident raised concerns about the condition of an alleyway […]
Case 202334141 · 5 Dec 2025
City of Westminster Council (202452017) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident has a secure tenancy […]
Case 202452017 · 5 Dec 2025
Community Gateway Association Limited (202404869) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404869 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 December 2025 Background The resident reported issues with the ensuite and bathroom extractor fans, […]
Case 202404869 · 5 Dec 2025
GreenSquareAccord Limited (202417676) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In November 2023 the resident reported to the landlord that he was […]
Case 202417676 · 5 Dec 2025
Haringey London Borough Council (202445455) Maladministration
Complaint: Managing Relations
Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident lives in a flat […]
Case 202445455 · 5 Dec 2025
Hyde Housing Association Limited (202507416) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Case 202507416 · 5 Dec 2025
London Borough of Islington (202441073) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident is unhappy about the […]
Case 202441073 · 5 Dec 2025
London Borough of Newham (202401736) Maladministration
Complaint: Managing Relations
Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 December 2025 Background The property was a terraced house that was […]
Case 202401736 · 5 Dec 2025
Moat Homes Limited (202335827) Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December 2025 Background The resident lives in a fourth floor flat. The landlord is not the […]
Case 202335827 · 5 Dec 2025
Peabody Trust (202338083) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 December 2025 Background The resident wanted the landlord to replace the front door in 2024. […]
Case 202338083 · 5 Dec 2025
Peabody Trust (202440643) Maladministration
Complaint: Managing Relations
Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident became a tenant of the landlord in October 2021. The […]
Case 202440643 · 5 Dec 2025
Sanctuary Housing Association (202419921) Maladministration
Complaint: Managing Relations
Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 December 2025 Background The resident’s lease began in August 2023. She reported defects throughout the […]
Case 202419921 · 5 Dec 2025
Southwark Council (202325237) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom flat in […]
Case 202325237 · 5 Dec 2025
Torus62 Limited (202401070) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The property is a semi detached house. The resident experienced damage […]
Case 202401070 · 5 Dec 2025
Yorkshire Housing Limited (202405884) No Maladministration
Complaint: Managing Relations
Decision Case ID 202405884 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident moved into a 2-bedroom house owned by the landlord in […]
Case 202405884 · 5 Dec 2025
Cornwall Housing Limited (202507285) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident has occupied the property since 2007. […]
Case 202507285 · 4 Dec 2025
Home Group Limited (202507784) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident has lived under an assured tenancy with the landlord since […]
Case 202507784 · 4 Dec 2025
London Borough of Wandsworth (202331487) Maladministration
Complaint: Managing Relations
Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident lives in a flat. She […]
Case 202331487 · 4 Dec 2025
Octavia Housing (202345630) Maladministration
Complaint: Managing Relations
Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The property is a 1-bedroom flat on the ground floor of a […]
Case 202345630 · 4 Dec 2025
Orbit Housing Association Limited (202431910) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 December 2025 Background The resident reported a leak into his flat from the roof. […]
Case 202431910 · 4 Dec 2025
Southend on Sea City Council (202506439) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The property is a 4-bedroom house […]
Case 202506439 · 4 Dec 2025
Stonewater Limited (202324687) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202324687 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background On 13 March 2023, the landlord notified the resident that the grounds […]
Case 202324687 · 4 Dec 2025
A2Dominion Housing Group Limited (202334552) Maladministration
Complaint: Managing Relations
Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]
Case 202334552 · 3 Dec 2025
A2Dominion Housing Group Limited (202449236) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a first floor flat. What the complaint […]
Case 202449236 · 3 Dec 2025
Aster Group Limited (202431017) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202431017 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident is a shared owner of a 1-bedroom house on a […]
Case 202431017 · 3 Dec 2025
Clarion Housing Association Limited (202339137) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 December 2025 Background The resident lives in a 2-bedroom maisonette over the 4th and 5th […]
Case 202339137 · 3 Dec 2025
Cornwall Housing Limited (202453003) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives at the property with […]
Case 202453003 · 3 Dec 2025
Curo Places Limited (202336482) Maladministration
Complaint: Managing Relations
Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 December 2025 Background The resident lives in a one bed flat. Due to his vulnerabilities, […]
Case 202336482 · 3 Dec 2025
GreenSquareAccord Limited (202509140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December 2025 Background The resident has been a joint-tenant of the property, a 3-bedroom house, since […]
Case 202509140 · 3 Dec 2025
Home Group Limited (202504624) Maladministration
Complaint: Managing Relations
Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]
Case 202504624 · 3 Dec 2025
Metropolitan Thames Valley Housing (MTV) (202432397) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background In 2023 the resident reported several repairs issues to […]
Case 202432397 · 3 Dec 2025
Norwich City Council (202424769) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives in a 2 bedroom […]
Case 202424769 · 3 Dec 2025
Peabody Trust (202333934) Partial Maladministration
Complaint: Financial
Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 Background The resident bought his complaint to us as an individual member of a group […]
Case 202333934 · 3 Dec 2025
Southern Housing (202337009) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident is a tenant of the landlord. The property is situated […]
Case 202337009 · 3 Dec 2025
London Borough of Croydon (202507307) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident was allocated a property for […]
Case 202507307 · 2 Dec 2025
Notting Hill Genesis (202435566) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December 2025 Background The resident is a leaseholder and has occupied the property, a second floor […]
Case 202435566 · 2 Dec 2025
Peabody Trust (202333338) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Case 202333338 · 2 Dec 2025
Southwark Council (202416814) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Case 202416814 · 2 Dec 2025
The Guinness Partnership Limited (202508744) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
Case 202508744 · 2 Dec 2025
London Borough of Islington (202408770) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 1 December 2025 Background The landlord has told us that the resident declined to discuss […]
Case 202408770 · 1 Dec 2025
Notting Hill Genesis (202438130) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Case 202438130 · 1 Dec 2025
Settle Group (202430339) Partial Maladministration
Complaint: Financial
Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December 2025 Background The resident’s property is not directly connected to the main drainage network, so […]
Case 202430339 · 1 Dec 2025