Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,784 of 16,227 decisions matching "investigation"
Southway Housing Trust (Manchester) Limited (202401793)
Maladministration
Complaint: Managing Relations
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Sovereign Network Group (202427549)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident asked the landlord to install a radiator in the toilet […]
A2Dominion Housing Group Limited (202413497)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]
Abri Group Limited (202406701)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Amplius Living (202431207)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house. The tenancy began in 2014. […]
Aster Group Limited (202431989)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Barnsley Metropolitan Borough Council (202506435)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Barnsley Metropolitan Borough Council (202509792)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Believe Housing Limited (202414395)
Maladministration
Complaint: Managing Relations
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Birmingham City Council (202324164)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident says he has experienced repeat […]
Bristol City Council (202222940)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]
Bristol City Council (202340773)
Maladministration
Complaint: Managing Relations
Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 The resident lives in a 2-bedroom terraced house. She […]
City of Wolverhampton Council (202404424)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Clarion Housing Association Limited (202407044)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202407044 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident first reported concerns about a retaining fence in […]
Clarion Housing Association Limited (202432466)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident and her partner have mental health conditions, […]
Clarion Housing Association Limited (202433896)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433896 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident complained about defects and issues in his new […]
Clarion Housing Association Limited (202500409)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500409 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a second-floor maisonette. There are 4 properties […]
Clarion Housing Association Limited (202508522)
Maladministration
Complaint: Financial
Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident is elderly and has dementia. His son has full […]
Clarion Housing Association Limited (202509922)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
Gateshead Metropolitan Borough Council (202504764)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
GreenSquareAccord Limited (202503811)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]
Haringey London Borough Council (202504060)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident is a tenant of […]
Home Group Limited (202324677)
Partial Maladministration
Complaint: Financial
Decision Case ID 202324677 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident, who is elderly, moved to the assisted accommodation in […]
Homes Plus Limited (202332724)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident reported a leak coming from the loft on […]
Hyde Housing Association Limited (202230534)
Partial Maladministration
Complaint: Financial
Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]
Hyde Housing Association Limited (202502398)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Incommunities Limited (202346170)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]
Islington and Shoreditch Housing Association Limited (202513635)
Maladministration
Complaint: Estate Management
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
LiveWest Homes Limited (202335346)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]
LiveWest Homes Limited (202430995)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]
Livin Housing Limited (202333335)
Maladministration
Complaint: Managing Relations
Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house which was a new build […]
London Borough of Camden Council (202342417)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident and her husband […]
London Borough of Camden Council (202504809)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
London Borough of Hammersmith and Fulham (202340806)
Maladministration
Complaint: Managing Relations
Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lived in a […]
London Borough of Harrow (202430466)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
London Borough of Hillingdon (202415289)
Maladministration
Complaint: Estate Management
Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The property is a 1-bedroom flat in a […]
London Borough of Islington (202343810)
Maladministration
Complaint: Managing Relations
Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident told the landlord that her […]
London Borough of Islington (202405953)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The landlord has told us that the resident advised it that […]
London Borough of Lambeth (202419305)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202419305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 28 November 2025 Background The resident has lived in her 3-bedroom flat since 2001. The flat […]
London Borough of Lambeth (202430661)
Maladministration
Complaint: Managing Relations
Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident holds an introductory secure tenancy […]
London Borough of Redbridge (202447036)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]
London Borough of Tower Hamlets (202419538)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident’s daughter raised the complaint […]
London & Quadrant Housing Trust (202400007)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]
Metropolitan Thames Valley Housing (MTV) (202334602)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]
Moat Homes Limited (202345791)
Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Muir Group Housing Association Limited (202412069)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]
North Tyneside Council (202431237)
Maladministration
Complaint: Managing Relations
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]
Notting Hill Genesis (202334336)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]
Notting Hill Genesis (202424182)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]
Orbit Housing Association Limited (202432267)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]