Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,685 of 16,227 decisions matching "tenancy"

Great Places Housing Group Limited (202421628) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Case 202421628 · 20 Nov 2025
Jigsaw Homes Group Limited (202330650) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]
Case 202330650 · 20 Nov 2025
Leeds City Council (202441659) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
Case 202441659 · 20 Nov 2025
London Borough of Hammersmith and Fulham (202347227) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Case 202347227 · 20 Nov 2025
London Borough of Islington (202450843) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Case 202450843 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025
London & Quadrant Housing Trust (202406843) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives with her child in a flat […]
Case 202406843 · 20 Nov 2025
Notting Hill Genesis (202333817) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported that the landlord’s contractor attended to carry out an […]
Case 202333817 · 20 Nov 2025
Notting Hill Genesis (202410238) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was placed […]
Case 202410238 · 20 Nov 2025
Richmond Housing Partnership Limited (202502697) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported issues with repairs and the garden at […]
Case 202502697 · 20 Nov 2025
Soha Housing Limited (202334096) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]
Case 202334096 · 20 Nov 2025
Southern Housing (202222548) Maladministration
Complaint: Managing Relations
Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident has lived in the property, a one-bedroom flat, since 2010. The […]
Case 202222548 · 20 Nov 2025
Southern Housing (202428730) Maladministration
Complaint: Financial
Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident’s tenancy started in December 2023. When she tried to move […]
Case 202428730 · 20 Nov 2025
A2Dominion Housing Group Limited (202503656) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a flat. She reported a sewage smell […]
Case 202503656 · 19 Nov 2025
London & Quadrant Housing Trust (202333027) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 November 2025 Background The resident was permanently rehoused in September 2025. The […]
Case 202333027 · 19 Nov 2025
Manchester City Council (202505558) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 1-bedroom property. […]
Case 202505558 · 19 Nov 2025
Milton Keynes City Council (202343176) Maladministration
Complaint: Managing Relations
Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 November 2025 Background The resident lives in a ground floor flat within a block of […]
Case 202343176 · 19 Nov 2025
North Devon Homes (202432929) No Maladministration
Complaint: Estate Management
Decision Case ID 202432929 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in the property, in a block of flats, which […]
Case 202432929 · 19 Nov 2025
One Housing Group Limited (202411969) Maladministration
Complaint: Managing Relations
Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat on the fourth […]
Case 202411969 · 19 Nov 2025
Oxford City Council (202316703) Maladministration
Complaint: Managing Relations
Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved from another social landlord’s property […]
Case 202316703 · 19 Nov 2025
Peabody Trust (202216787) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Case 202216787 · 19 Nov 2025
Peter Bedford Housing Association Limited (202316491) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident has been a tenant with the landlord […]
Case 202316491 · 19 Nov 2025
Plus Dane Housing Limited (202507370) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The property is a flat within a block. The resident raised […]
Case 202507370 · 19 Nov 2025
Rotherham Metropolitan Borough Council (202328138) Maladministration
Complaint: Financial
Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background The resident’s tenancy began on 27 October […]
Case 202328138 · 19 Nov 2025
Southern Housing (202438607) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438607 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident raised a disrepair case and following a pre-action settlement the landlord […]
Case 202438607 · 19 Nov 2025
Amplius Living (202414643) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom house with her children. The tenancy […]
Case 202414643 · 18 Nov 2025
Community Gateway Association Limited (202300470) No Maladministration
Complaint: Managing Relations
Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 1-bedroom flat. He wanted to move […]
Case 202300470 · 18 Nov 2025
GreenSquareAccord Limited (202347909) Maladministration
Complaint: Managing Relations
Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a first floor flat. She has physical and mental […]
Case 202347909 · 18 Nov 2025
Hyde Housing Association Limited (202404575) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Case 202404575 · 18 Nov 2025
Karibu Community Homes Limited (202326587) Maladministration
Complaint: Managing Relations
Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has lived in the property, a 3-bedroom house since, […]
Case 202326587 · 18 Nov 2025
London Borough of Barnet (202452106) Maladministration
Complaint: Managing Relations
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Case 202452106 · 18 Nov 2025
London Borough of Barnet (202513388) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident experienced noise transference issues caused by her neighbour’s lifestyle and […]
Case 202513388 · 18 Nov 2025
London & Quadrant Housing Trust (202334887) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident complained to the landlord about damage caused […]
Case 202334887 · 18 Nov 2025
London & Quadrant Housing Trust (202427832) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Case 202427832 · 18 Nov 2025
Notting Hill Genesis (202413872) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground-floor flat. She first started experiencing noise […]
Case 202413872 · 18 Nov 2025
Places for People Group Limited (202429127) Maladministration
Complaint: Managing Relations
Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat with her partner […]
Case 202429127 · 18 Nov 2025
Royal Borough Of Greenwich (202427609) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]
Case 202427609 · 18 Nov 2025
Slough Borough Council (202442937) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]
Case 202442937 · 18 Nov 2025
Southern Housing (202417064) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives with her family in a flat. She complained about ongoing […]
Case 202417064 · 18 Nov 2025
Southern Housing (202505763) Maladministration
Complaint: Managing Relations
Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a maisonette. The landlord has recorded on 26 October […]
Case 202505763 · 18 Nov 2025
South Tyneside Council (202347851) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an […]
Case 202347851 · 18 Nov 2025
Sovereign Network Group (202509495) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has been a tenant of the landlord since July […]
Case 202509495 · 18 Nov 2025
West Northamptonshire Council (202445059) Maladministration
Complaint: Managing Relations
Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a 3-bedroom house with […]
Case 202445059 · 18 Nov 2025
Clarion Housing Association Limited (202311046) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]
Case 202311046 · 17 Nov 2025
Clarion Housing Association Limited (202336251) Maladministration
Complaint: Managing Relations
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Case 202336251 · 17 Nov 2025
GreenSquareAccord Limited (202404691) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Case 202404691 · 17 Nov 2025
Leeds City Council (202323151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202323151 · 17 Nov 2025
London Borough of Wandsworth (202508248) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date 17 November 2025 Background The resident lived at the property, a 3-bedroom house, with […]
Case 202508248 · 17 Nov 2025
Manchester City Council (202402012) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 1-bedroom ground floor […]
Case 202402012 · 17 Nov 2025
Midland Heart Limited (202420380) No Maladministration
Complaint: Managing Relations
Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property, a 2-bedroom house, with her young […]
Case 202420380 · 17 Nov 2025