Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,959 of 16,227 decisions
Salix Homes Limited (202122506)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property.
Selby District Council (202010596)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Southway Housing Trust (Manchester) Limited (202105716)
Partial Maladministration
Complaint: Financial
The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. …
Trafford Housing Trust Limited (202106917)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
Wandle Housing Association Limited (202100167)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandle Housing Association Limited (202126910)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
Yorkshire Housing Limited (202106011)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing.
Barnet Council (202010010)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hackney Council (202200110)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Hammersmith and Fulham Council (202016601)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling.
Hyde Housing Association Limited (202016737)
Partial Maladministration
Complaint: Financial
This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal …
Livv Housing Group (202113520)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
Luton Borough Council (202122872)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.
Newham Council (202127130)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Notting Hill Genesis (202123670)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of garden fence repairs.
Onward Homes Limited (202122957)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.
Sanctuary Housing Association (202122108)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
The Riverside Group Limited (202100881)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.
Town and Country Housing (202120197)
No Maladministration
Complaint: Estate Management
The complaint is about how the landlord has maintained the communal areas of the estate.
Hammersmith and Fulham Council (202104352)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Brent Council (202122635)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.
Dudley Metropolitan Borough Council (202122067)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) …
Hammersmith and Fulham Council (202122553)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Southwark Council (202016554)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Thames Valley Housing Association Limited (202117869)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
The Guinness Partnership Limited (202114388)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Westminster City Council (202106357)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. …
A2Dominion Housing Group Limited (202112570)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Broxtowe Borough Council (202122100)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
Camden Council (202119785)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Leeds City Council (202102384)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Leeds City Council (202106891)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
Melton Borough Council (202126131)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Newlon Housing Trust (202006502)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
Newlon Housing Trust (202125203)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
Tandridge District Council (202014407)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the …
The Guinness Partnership Limited (202122166)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
Bromford Housing Association Limited (202120321)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
Ealing Council (202107847)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Islington Council (202107863)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.
Penge Churches Housing Association Limited (202008022)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Anchor Hanover Group (202004280)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
Leeds City Council (202112399)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
London & Quadrant Housing Trust (202100735)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
Metropolitan Thames Valley Housing (202009220)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.
Paragon Asra Housing Limited (202014224)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB) between October 2017 and February 2020. the resident’s wish to be compensated for a …
The Havebury Housing Partnership (202108828)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the resident on moving into the property, her request for a decant and the level of …
The Havebury Housing Partnership (202121189)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.
Wandle Housing Association Limited (202001065)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.
Westminster City Council (202105601)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.