Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 530 of 16,227 decisions matching "november"
London Borough of Redbridge (202447036)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]
London Borough of Tower Hamlets (202419538)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident’s daughter raised the complaint […]
London & Quadrant Housing Trust (202400007)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202400007 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident was concerned about several fire safety issues […]
Metropolitan Thames Valley Housing (MTV) (202334602)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived with her 2 sons. She was dissatisfied […]
Moat Homes Limited (202345791)
Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Muir Group Housing Association Limited (202412069)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of concerns about insulation […]
North Tyneside Council (202431237)
Maladministration
Complaint: Managing Relations
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]
Notting Hill Genesis (202334336)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]
Notting Hill Genesis (202424182)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lived in the property with her daughter. The resident […]
Orbit Housing Association Limited (202432267)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s property is a bungalow, where she lives alone. […]
Origin Housing Limited (202416022)
Maladministration
Complaint: Managing Relations
Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has various physical and mental health conditions which the landlord […]
Paradigm Housing Group Limited (202332089)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident experienced ongoing issues with her property, some of which […]
Paragon Asra Housing Limited (202444308)
Maladministration
Complaint: Managing Relations
Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat with […]
Peabody Trust (202229691)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has been a tenant of the landlord since 2010. The […]
Peabody Trust (202311315)
Mediation
Complaint: Financial
Decision Case ID 202311315 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident had worked with the landlord to correct errors in her […]
Peabody Trust (202311461)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202311461 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The leaseholders live in a ground floor flat. They raised repeated concerns with the […]
Peabody Trust (202330792)
No Maladministration
Complaint: Information and data management
Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident is a shared-ownership leaseholder of a 1 bed ground floor flat. […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457)
Maladministration
Complaint: Managing Relations
Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]
Pinnacle Spaces Limited (202405672)
Partial Maladministration
Complaint: For profit
Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident has lived in her 6th floor flat since […]
Platform Housing Group Limited (202450883)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a property with her two young […]
Poplar Housing And Regeneration Community Association Limited (202431376)
Outside Jurisdiction
Complaint: Old Complaints Handling categories
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]
Richmond Housing Partnership Limited (202342621)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has lived in her property with her children […]
Royal Borough Of Greenwich (202341112)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341112 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a joint leaseholder of […]
Sanctuary Housing Association (202411628)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 3-bedroom house and the resident has lived there […]
Sanctuary Housing Association (202412363)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in a one-bedroom flat in a block. He […]
Sanctuary Housing Association (202412843)
Maladministration
Complaint: Financial
Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid terraced house. The tenancy was […]
Sanctuary Housing Association (202430575)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s late father held an assured tenancy with the landlord of […]
Sanctuary Housing Association (202430579)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lived in the property, a flat in a block […]
Sandwell Metropolitan Borough Council (202453379)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 1-bed […]
Southern Housing (202334769)
Maladministration
Complaint: Financial
Decision Case ID 202334769 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident’s flat is on a development managed by a third-party managing agent. […]
Southern Housing (202433087)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433087 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Date 28 November 2025 Background The resident is an assured tenant of a 2-bedroom house since July 2009. The […]
Southwark Council (202422153)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a first-floor flat in […]
Southwark Council (202501001)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a leaseholder of the property. The property […]
Sovereign Network Group (202403659)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202403659 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background On 11 June 2023, a contractor disconnected the washing machine pipe […]
Sovereign Network Group (202504006)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3 bedroom mid-terrace house with her 3 […]
Sovereign Network Group (202507005)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 2-bedroom ground floor flat in a block. […]
Stonewater Limited (202325507)
Maladministration
Complaint: Estate Management
Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s home is an alms-house leased from the local Council. The landlord […]
Stonewater Limited (202452282)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. The resident […]
Swindon Borough Council (202432723)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
The Guinness Partnership Limited (202325460)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has a contact agreement in place with the landlord […]
The Guinness Partnership Limited (202335309)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident lives in a new build semi-detached 3-bedroom house and […]
The Guinness Partnership Limited (202405990)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]
The Riverside Group Limited (202336456)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background In May 2023 the resident complained about damp and mould […]
Torus62 Limited (202342444)
Partial Maladministration
Complaint: Financial
Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 Background The resident sublet’s his property and pays the landlord variable service charges. The landlord […]
Vivid Housing Limited (202322040)
Maladministration
Complaint: Managing Relations
Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident moved to the property, a 2-bedroom flat, in December 2022. […]
Vivid Housing Limited (202426374)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident raised issues about the condition of the property before moving […]
Wandle Housing Association Limited (202216151)
Partial Maladministration
Complaint: Financial
Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 The landlord charges the resident a weekly amount. This includes rent and […]
Wythenshawe Community Housing Group Limited (202342905)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The landlord has a record of the resident having a […]
A2Dominion Housing Group Limited (202329402)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 November 2025 Background The resident signed a shared ownership leasehold agreement in 2004. […]