Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,637 of 16,227 decisions matching "background"
Paragon Asra Housing Limited (202505348)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a house with his wife and son. […]
Peabody Trust (202320040)
Reasonable Redress
Complaint: Financial
Decision Case ID 202320040 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The landlord uses an External Managing Agent (EMA) to provide services. The resident complained […]
Peabody Trust (202400765)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with his wife and child. The landlord said it had […]
Rooftop Housing Association Limited (202503097)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503097 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident moved into the property by a mutual exchange. The […]
Saffron Housing Trust Limited (202502260)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 children. […]
Sanctuary Housing Association (202429536)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. Since 2020, the resident raised […]
Southend on Sea City Council (202411019)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live […]
Southwark Council (202404949)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]
Sovereign Network Group (202334016)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202334016 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived in a new build development, which was not adopted […]
Sovereign Network Group (202440105)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440105 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident raised a complaint with the landlord about the condition […]
Stonewater Limited (202324456)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house with her mother and daughter. […]
Stonewater Limited (202501523)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501523 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has lived at the property, which is a ground floor flat, […]
Tendring District Council (202317086)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat […]
The Community Housing Group Limited (202346833)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has mental health conditions, which the landlord […]
The Guinness Partnership Limited (202430718)
Maladministration
Complaint: Managing Relations
Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat with his partner […]
The Guinness Partnership Limited (202436798)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived at the property, a 2-bedroom ground floor flat, […]
West Northamptonshire Council (202323688)
Maladministration
Complaint: Managing Relations
Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house […]
A2Dominion Housing Group Limited (202342091)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of […]
Aspire Housing Limited (202402787)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1 bedroom, 1st floor flat in a […]
Babergh District Council (202345261)
Maladministration
Complaint: Managing Relations
Decision Case ID 202345261 Decision type Investigation Landlord Babergh District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident had a long-standing issue with infestations […]
Broadland Housing Association Limited (202421070)
Maladministration
Complaint: Managing Relations
`Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident has lived in a one bedroom bungalow since 11 […]
City of London Corporation (202336072)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]
Clarion Housing Association Limited (202323256)
No Maladministration
Complaint: Estate Management
Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident changed her car and asked the landlord for an […]
Clarion Housing Association Limited (202323759)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident told the landlord that she was dissatisfied that […]
GreenSquareAccord Limited (202419137)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In September 2024 the landlord raised repairs to the property following a damp […]
GreenSquareAccord Limited (202453385)
Maladministration
Complaint: Managing Relations
Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 Background The resident lives in a 3-bedroom semi-detached house. In October 2024, the landlord […]
Home Group Limited (202503967)
Maladministration
Complaint: Managing Relations
Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a house. A partition wall separates his bathroom […]
Hyde Housing Association Limited (202504817)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Islington and Shoreditch Housing Association Limited (202503727)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2-bedroom flat with […]
Leeds City Council (202338552)
Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
London Borough of Hounslow (202440050)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
London Borough of Islington (202306007)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a second floor […]
London Borough of Lambeth (202403435)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
London Borough of Lambeth (202509527)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her 4 […]
London Borough of Lewisham (202430563)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 November 2025 Background The leaseholder lets her property to tenants. She contacted the landlord in […]
London & Quadrant Housing Trust (202331981)
Maladministration
Complaint: Managing Relations
Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]
London & Quadrant Housing Trust (202333912)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident’s property is within a converted house. She […]
London & Quadrant Housing Trust (202345851)
Maladministration
Complaint: Estate Management
Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]
London & Quadrant Housing Trust (202428005)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Metropolitan Thames Valley Housing (MTV) (202421884)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421884 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident complained to the landlord about a roof […]
Notting Hill Genesis (202330411)
Maladministration
Complaint: Managing Relations
Decision Case ID 202330411 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives on the ground floor of a block of flats. […]
One Housing Group Limited (202426945)
Partial Maladministration
Complaint: Financial
Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a 2 bed maisonette. On 9 March […]
Complaint: Moving/Buying/Selling Home
Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident was temporarily moved from her property around February 2023 […]
Peabody Trust (202325539)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident lives in a flat with her adult son and daughter. […]
Peabody Trust (202409860)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The property is a flat in a 4-storey, purpose-built block. The landlord has confirmed […]
Peabody Trust (202446687)
Maladministration
Complaint: Managing Relations
Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]
Peabody Trust (202506546)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a bedsit flat within a block of flats. […]
Platform Housing Group Limited (202503843)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 4-bedroom house with her son. The […]
Sanctuary Housing Association (202342877)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202342877 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The resident’s property is a first floor flat in a block that […]
Southern Housing (202347299)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347299 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a flat in a communal building with her […]