Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,637 of 16,227 decisions matching "background"
London & Quadrant Housing Trust (202507040)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident told the landlord she was experiencing anti social […]
North Tyneside Council (202415425)
Maladministration
Complaint: Managing Relations
Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The property is a 1-bedroom ground-floor flat. The […]
North West Leicestershire District Council (202506976)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp and […]
Notting Hill Genesis (202334327)
Partial Maladministration
Complaint: Financial
Decision Case ID 202334327 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident purchased the lease for the property in February 2022. […]
Ocean Housing Limited (202440604)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background At the time of the complaint, the resident lived in a […]
One Housing Group Limited (202341847)
Maladministration
Complaint: Managing Relations
Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a block of flats. There is a […]
One Vision Housing Limited (202503628)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a ground floor 2 -bedroom property. He […]
Onward Homes Limited (202422387)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives with her 3 young children. She says 2 of […]
Peabody Trust (202431209)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]
Peabody Trust (202441501)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Southern Housing (202432188)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 2-bed house with her daughter. In June 2024, […]
Stonewater Limited (202329861)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202329861 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 Background The resident is a leaseholder. She raised concerns in 2023 that cleaning and grounds […]
Stonewater Limited (202505383)
Maladministration
Complaint: Managing Relations
Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 3-bedroom house with her 3 children. She […]
The Guinness Partnership Limited (202334721)
Outside Jurisdiction
Complaint: Financial
Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]
Vivid Housing Limited (202347588)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 and reissued on 3 March 2026 Background The elderly resident lives alone […]
Cheshire Peaks & Plains Housing Trust Limited (202413754)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]
Citizen Housing Group Limited (202428948)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background In July 2024 the landlord started work to install a wet […]
Clarion Housing Association Limited (202428301)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]
GreenSquareAccord Limited (202419667)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 3 bedroom house with her adult son […]
Hyde Housing Association Limited (202331108)
Maladministration
Complaint: Managing Relations
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
London Borough of Islington (202429991)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
London Borough of Newham (202326788)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
London Borough of Tower Hamlets (202432413)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
London & Quadrant Housing Trust (202430309)
Maladministration
Complaint: Managing Relations
Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 21 November 2025 Background The resident lives in a flat with her 2 […]
Moat Homes Limited (202344850)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives with her children, including a newborn. She reported a […]
Notting Hill Genesis (202444908)
Reasonable Redress
Complaint: Financial
Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a maisonette. Her son has asthma. What the […]
Onward Homes Limited (202402381)
Outside Jurisdiction
Complaint: Occupancy Rights
Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]
Pinnacle Affordable Homes Ltd (202510667)
Maladministration
Complaint: For profit
Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 21 November 2025 Background The resident has lived in the property with her […]
Sheffield City Council (202402357)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]
Southwark Council (202428472)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]
Aster Group Limited (202336098)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]
Basildon Borough Council (202407113)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]
Brighton and Hove City Council (202441883)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]
Clarion Housing Association Limited (202340917)
Partial Maladministration
Complaint: Financial
Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 November 2025 Background The resident pays variable service charges. The landlord provided its certificate of […]
Clarion Housing Association Limited (202346216)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident moved into the property in September 2022. She […]
Clarion Housing Association Limited (202418621)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]
Great Places Housing Group Limited (202421628)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Jigsaw Homes Group Limited (202330650)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]
Leeds City Council (202441659)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
London Borough of Camden Council (202328620)
Maladministration
Complaint: Financial
Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident raised issues with the landlord […]
London Borough of Hammersmith and Fulham (202347227)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
London Borough of Islington (202450843)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
London Borough of Lambeth (202334817)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
London Borough of Newham (202425925)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
London Borough of Wandsworth (202342211)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background In February 2023 the resident told the […]
London & Quadrant Housing Trust (202406843)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives with her child in a flat […]
Notting Hill Genesis (202333817)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported that the landlord’s contractor attended to carry out an […]
Notting Hill Genesis (202410238)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was placed […]
Richmond Housing Partnership Limited (202502697)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported issues with repairs and the garden at […]
Soha Housing Limited (202334096)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]