Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,637 of 16,227 decisions matching "background"

Peabody Trust (202451888) Maladministration
Complaint: Managing Relations
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Case 202451888 · 17 Nov 2025
Sovereign Network Group (202331886) Maladministration
Complaint: Managing Relations
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Case 202331886 · 17 Nov 2025
Sovereign Network Group (202444532) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]
Case 202444532 · 17 Nov 2025
The Riverside Group Limited (202407301) Partial Maladministration
Complaint: Financial
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Case 202407301 · 17 Nov 2025
Accent Housing Limited (202446571) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]
Case 202446571 · 14 Nov 2025
Amplius Living (202334695) Maladministration
Complaint: Managing Relations
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Case 202334695 · 14 Nov 2025
City of London Corporation (202335509) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]
Case 202335509 · 14 Nov 2025
Clarion Housing Association Limited (202315352) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Case 202315352 · 14 Nov 2025
Colchester City Council (202445527) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202445527 · 14 Nov 2025
Connexus Homes Limited (202510185) Maladministration
Complaint: Managing Relations
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Case 202510185 · 14 Nov 2025
East Riding of Yorkshire Council (202402816) Outside Jurisdiction
Complaint: Old Resident Involvement categories
Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]
Case 202402816 · 14 Nov 2025
Haringey London Borough Council (202330110) Maladministration
Complaint: Managing Relations
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
Case 202330110 · 14 Nov 2025
London Borough of Camden Council (202414070) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]
Case 202414070 · 14 Nov 2025
London Borough of Hounslow (202509252) Maladministration
Complaint: Managing Relations
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Case 202509252 · 14 Nov 2025
London & Quadrant Housing Trust (202215556) Partial Maladministration
Complaint: Financial
Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]
Case 202215556 · 14 Nov 2025
London & Quadrant Housing Trust (202223256) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]
Case 202223256 · 14 Nov 2025
London & Quadrant Housing Trust (202408974) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a ground floor flat. The resident […]
Case 202408974 · 14 Nov 2025
Sovereign Network Group (202316658) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Case 202316658 · 14 Nov 2025
Sovereign Network Group (202430266) No Maladministration
Complaint: Estate Management
Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 November 2025 Background The resident lives in a semi-detached house with a front and back […]
Case 202430266 · 14 Nov 2025
Swindon Borough Council (202332528) Maladministration
Complaint: Managing Relations
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Case 202332528 · 14 Nov 2025
The Guinness Partnership Limited (202428916) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
Case 202428916 · 14 Nov 2025
The Riverside Group Limited (202342986) No Maladministration
Complaint: Managing Relations
Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 November 2025 Background The complaint is about the landlord’s response to the resident’s […]
Case 202342986 · 14 Nov 2025
The Riverside Group Limited (202407909) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Case 202407909 · 14 Nov 2025
Barnsley Metropolitan Borough Council (202407347) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Case 202407347 · 13 Nov 2025
City of Wolverhampton Council (202406880) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]
Case 202406880 · 13 Nov 2025
Clarion Housing Association Limited (202330826) Partial Maladministration
Complaint: Financial
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Case 202330826 · 13 Nov 2025
Clarion Housing Association Limited (202428853) Partial Maladministration
Complaint: Financial
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Case 202428853 · 13 Nov 2025
Derby City Council (202402676) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]
Case 202402676 · 13 Nov 2025
Epping Forest District Council (202447757) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]
Case 202447757 · 13 Nov 2025
Great Places Housing Group Limited (202335377) Mediation
Complaint: Financial
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Case 202335377 · 13 Nov 2025
Islington and Shoreditch Housing Association Limited (202430026) Partial Maladministration
Complaint: Information and data management
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Case 202430026 · 13 Nov 2025
Karbon Homes Limited (202401354) Maladministration
Complaint: Managing Relations
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Case 202401354 · 13 Nov 2025
London & Quadrant Housing Trust (202334372) No Maladministration
Complaint: Managing Relations
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Case 202334372 · 13 Nov 2025
Notting Hill Genesis (202413896) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a tenant of the landlord in a flat. […]
Case 202413896 · 13 Nov 2025
One Housing Group Limited (202333530) Maladministration
Complaint: Managing Relations
Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]
Case 202333530 · 13 Nov 2025
Platform Housing Group Limited (202340813) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived in a 1-bedroomed bungalow since December […]
Case 202340813 · 13 Nov 2025
Sanctuary Housing Association (202340521) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives with her daughter in the property. In November 2023 […]
Case 202340521 · 13 Nov 2025
Southend on Sea City Council (202442170) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Case 202442170 · 13 Nov 2025
Southern Housing (202325053) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived at the 4 bedroom house since 2010. She […]
Case 202325053 · 13 Nov 2025
Southwark Council (202343570) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
Case 202343570 · 13 Nov 2025
Together Housing Association Limited (202506930) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has a number of physical disabilities and mental health […]
Case 202506930 · 13 Nov 2025
Vivid Housing Limited (202336039) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident holds a joint assured tenancy with the landlord in a […]
Case 202336039 · 13 Nov 2025
Aster Group Limited (202428820) No Maladministration
Complaint: Managing Relations
Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 bedroom house with her children. […]
Case 202428820 · 12 Nov 2025
Blackpool Borough Council (202428526) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]
Case 202428526 · 12 Nov 2025
First Choice Homes Oldham Limited (202334599) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 2-bedroom terrace house, situated […]
Case 202334599 · 12 Nov 2025
Leeds City Council (202336074) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background Following an inspection of the property in June […]
Case 202336074 · 12 Nov 2025
London Borough of Hounslow (202337986) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 November 2025 Background The resident lives in a first floor flat. […]
Case 202337986 · 12 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202331910) Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background The resident has been a tenant of the landlord […]
Case 202331910 · 12 Nov 2025
Nottingham City Council (202322483) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives with her son and grandchildren. She is disabled […]
Case 202322483 · 12 Nov 2025
Notting Hill Genesis (202402611) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402611 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background 1. The resident lives in a top floor flat under an […]
Case 202402611 · 12 Nov 2025