Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,637 of 16,227 decisions matching "background"

Peabody Trust (202447447) Maladministration
Complaint: Managing Relations
Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November 2025 Background The resident’s shared ownership lease started in July 2022. The property was a […]
Case 202447447 · 12 Nov 2025
Sanctuary Housing Association (202343871) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343871 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 12 November 2025 Background The resident is the leaseholder of the property, which is a flat […]
Case 202343871 · 12 Nov 2025
Soha Housing Limited (202407326) Outside Jurisdiction
Complaint: Information and data management
Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]
Case 202407326 · 12 Nov 2025
Sovereign Network Group (202404522) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 2-bedroom first floor flat, with her […]
Case 202404522 · 12 Nov 2025
Wandle Housing Association Limited (202337457) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 4-bedroom house. She made a service […]
Case 202337457 · 12 Nov 2025
A2Dominion Housing Group Limited (202424164) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom flat. What the complaint is […]
Case 202424164 · 11 Nov 2025
Castles & Coasts Housing Association Limited (202423925) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident has lived in a flat within […]
Case 202423925 · 11 Nov 2025
Clarion Housing Association Limited (202327698) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202327698 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident lives in flat in a purpose-built block. The block […]
Case 202327698 · 11 Nov 2025
Clarion Housing Association Limited (202334258) Partial Maladministration
Complaint: Financial
Decision Case ID 202334258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 October 2025 Background The resident pays the landlord a variable service charge. When the […]
Case 202334258 · 11 Nov 2025
Harlow District Council (202343281) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 November 2025 Background The resident lives in a 2 bedroom […]
Case 202343281 · 11 Nov 2025
Hyde Housing Association Limited (202342158) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Case 202342158 · 11 Nov 2025
London Borough of Enfield (202416777) Maladministration
Complaint: Managing Relations
Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident has a lung condition that […]
Case 202416777 · 11 Nov 2025
London Borough of Hackney (202405683) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 November 2025 Background The resident is a leaseholder of a […]
Case 202405683 · 11 Nov 2025
London Borough of Tower Hamlets (202403067) Maladministration
Complaint: Estate Management
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom […]
Case 202403067 · 11 Nov 2025
London & Quadrant Housing Trust (202348592) Partial Maladministration
Complaint: Financial
Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident and a joint tenant live in a 2-bedroom […]
Case 202348592 · 11 Nov 2025
London & Quadrant Housing Trust (202504227) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a 1-bedroom flat. She informed […]
Case 202504227 · 11 Nov 2025
London & Quadrant Housing Trust (202505387) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident is a tenant of the landlord. He […]
Case 202505387 · 11 Nov 2025
Notting Hill Genesis (202427142) Partial Maladministration
Complaint: Financial
Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident had a joint tenancy with his ex-partner. After a […]
Case 202427142 · 11 Nov 2025
One Housing Group Limited (202326006) Maladministration
Complaint: Managing Relations
Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 November 2025 Background The resident lives in a flat with two other joint […]
Case 202326006 · 11 Nov 2025
Peabody Trust (202344099) No Maladministration
Complaint: Financial
Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom second floor flat. A neighbour living […]
Case 202344099 · 11 Nov 2025
Royal Borough Of Greenwich (202329908) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 […]
Case 202329908 · 11 Nov 2025
Wigan Council (202231014) No Maladministration
Complaint: Managing Relations
Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a house owned by the […]
Case 202231014 · 11 Nov 2025
Aster Group Limited (202404232) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident moved into the 3-bedroom house through a mutual exchange […]
Case 202404232 · 10 Nov 2025
Leeds City Council (202332405) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]
Case 202332405 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202335928) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Case 202335928 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202339384) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Case 202339384 · 10 Nov 2025
London & Quadrant Housing Trust (202336258) Mediation
Complaint: Old Property Condition categories
Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives with her daughter who has a […]
Case 202336258 · 10 Nov 2025
NSAH (Alliance Homes) Limited (202444126) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a house. The resident complained to […]
Case 202444126 · 10 Nov 2025
Peabody Trust (202315057) Maladministration
Complaint: Managing Relations
Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November 2025 Background The resident is a leaseholder of the landlord. He complained to the landlord […]
Case 202315057 · 10 Nov 2025
Sanctuary Housing Association (202404880) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in the property with her children. The property is […]
Case 202404880 · 10 Nov 2025
Southampton City Council (202431015) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. […]
Case 202431015 · 10 Nov 2025
Southwark Council (202400316) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]
Case 202400316 · 10 Nov 2025
Stevenage Borough Council (202408578) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]
Case 202408578 · 10 Nov 2025
The Riverside Group Limited (202409660) Maladministration
Complaint: Managing Relations
Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a 2-bed house with her partner […]
Case 202409660 · 10 Nov 2025
City of Westminster Council (202501439) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 7 November 2025 Background The resident lives in a 2-bedroom third floor flat with her […]
Case 202501439 · 7 Nov 2025
Clarion Housing Association Limited (202428538) Partial Maladministration
Complaint: Financial
Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident’s tenancy of the property, a one-bedroom house, began in […]
Case 202428538 · 7 Nov 2025
Clarion Housing Association Limited (202433180) Reasonable Redress
Complaint: Financial
Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 November 2025 Background The resident pays a service charge to the landlord which includes […]
Case 202433180 · 7 Nov 2025
Gentoo Group Limited (202334556) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has spinal problems, which the landlord is aware of. […]
Case 202334556 · 7 Nov 2025
Haringey London Borough Council (202501855) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Case 202501855 · 7 Nov 2025
Home Group Limited (202220095) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has told the landlord that she is vulnerable and […]
Case 202220095 · 7 Nov 2025
London Borough of Havering Council (202326227) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]
Case 202326227 · 7 Nov 2025
London Borough of Islington (202429645) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Case 202429645 · 7 Nov 2025
London Borough of Lambeth (202410952) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 November 2025 Background The property is in a building that contains 2 flats. The […]
Case 202410952 · 7 Nov 2025
London Borough of Lambeth (202428095) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Case 202428095 · 7 Nov 2025
Orbit Group Limited (202509095) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident reported issues with her front door to the landlord […]
Case 202509095 · 7 Nov 2025
Sanctuary Housing Association (202336033) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a one bedroom basement flat, with 3 flats […]
Case 202336033 · 7 Nov 2025
Sanctuary Housing Association (202413206) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident lives in a one-bedroom flat. He has physical health conditions, […]
Case 202413206 · 7 Nov 2025
Sanctuary Housing Association (202450021) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a 2-bedroom house that the resident has occupied […]
Case 202450021 · 7 Nov 2025
Sandwell Metropolitan Borough Council (202318239) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Case 202318239 · 7 Nov 2025
Thurrock Council (202336412) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident has a joint tenancy with his […]
Case 202336412 · 7 Nov 2025