Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,637 of 16,227 decisions matching "background"

London Borough of Wandsworth (202346831) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Case 202346831 · 31 Oct 2025
London & Quadrant Housing Trust (202321581) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]
Case 202321581 · 31 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202424716) Partial Maladministration
Complaint: Financial
Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]
Case 202424716 · 31 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202428004) Maladministration
Complaint: Estate Management
Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]
Case 202428004 · 31 Oct 2025
Norwich City Council (202402008) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]
Case 202402008 · 31 Oct 2025
Norwich City Council (202423175) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Case 202423175 · 31 Oct 2025
Nottingham City Council (202504955) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Case 202504955 · 31 Oct 2025
Notting Hill Genesis (202339571) Maladministration
Complaint: Managing Relations
Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 October 2025 Background The resident lives with her family in a 2 bedroom flat in […]
Case 202339571 · 31 Oct 2025
Notting Hill Genesis (202446729) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property […]
Case 202446729 · 31 Oct 2025
Notting Hill Genesis (202449521) Partial Maladministration
Complaint: Financial
Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy which started in May 2010 and […]
Case 202449521 · 31 Oct 2025
One Housing Group Limited (202502462) Maladministration
Complaint: Managing Relations
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Case 202502462 · 31 Oct 2025
Orbit Group Limited (202317747) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Case 202317747 · 31 Oct 2025
Orbit Group Limited (202345648) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Case 202345648 · 31 Oct 2025
Orbit Housing Association Limited (202504217) Maladministration
Complaint: Managing Relations
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
Case 202504217 · 31 Oct 2025
Peabody Trust (202302435) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Case 202302435 · 31 Oct 2025
Peabody Trust (202315937) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]
Case 202315937 · 31 Oct 2025
Peabody Trust (202319517) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]
Case 202319517 · 31 Oct 2025
Peabody Trust (202336108) Maladministration
Complaint: Managing Relations
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Case 202336108 · 31 Oct 2025
Peabody Trust (202421763) Maladministration
Complaint: Managing Relations
Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]
Case 202421763 · 31 Oct 2025
Peabody Trust (202429291) Maladministration
Complaint: Managing Relations
Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]
Case 202429291 · 31 Oct 2025
Royal Borough Of Greenwich (202430607) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Case 202430607 · 31 Oct 2025
Sanctuary Housing Association (202405207) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]
Case 202405207 · 31 Oct 2025
Sanctuary Housing Association (202440846) Maladministration
Complaint: Managing Relations
Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]
Case 202440846 · 31 Oct 2025
Southern Housing (202312170) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]
Case 202312170 · 31 Oct 2025
Southern Housing (202424654) No Maladministration
Complaint: Managing Relations
Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]
Case 202424654 · 31 Oct 2025
Southern Housing (202429128) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]
Case 202429128 · 31 Oct 2025
Sovereign Network Group (202339751) Maladministration
Complaint: Managing Relations
Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in 2-bedroom property and has physical health vulnerabilities. […]
Case 202339751 · 31 Oct 2025
Spitalfields Housing Association Limited (202217735) Partial Maladministration
Complaint: Financial
Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]
Case 202217735 · 31 Oct 2025
St Albans City and District Council (202429798) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Case 202429798 · 31 Oct 2025
Stonewater Limited (202412475) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]
Case 202412475 · 31 Oct 2025
The Guinness Partnership Limited (202338247) No Maladministration
Complaint: Financial
Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]
Case 202338247 · 31 Oct 2025
The Guinness Partnership Limited (202444348) Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
Case 202444348 · 31 Oct 2025
Thirteen Housing Group Limited (202445642) Maladministration
Complaint: Managing Relations
Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her young children. […]
Case 202445642 · 31 Oct 2025
Torus62 Limited (202341603) Maladministration
Complaint: Managing Relations
Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]
Case 202341603 · 31 Oct 2025
Torus62 Limited (202402631) No Maladministration
Complaint: Financial
Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident purchased the lease in January 2014. What the complaint is about The […]
Case 202402631 · 31 Oct 2025
A2Dominion Housing Group Limited (202337249) Maladministration
Complaint: Managing Relations
Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]
Case 202337249 · 30 Oct 2025
A2Dominion Housing Group Limited (202412695) Maladministration
Complaint: Managing Relations
Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]
Case 202412695 · 30 Oct 2025
Abri Group Limited (202324968) No Maladministration
Complaint: Managing Relations
Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident occupied the property with her husband and 5 children. […]
Case 202324968 · 30 Oct 2025
Abri Group Limited (202504040) Maladministration
Complaint: Managing Relations
Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2 bedroom flat with her daughter. […]
Case 202504040 · 30 Oct 2025
Adur District Council (202440819) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Case 202440819 · 30 Oct 2025
Amplius Living (202418079) Maladministration
Complaint: Estate Management
Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident’s property is a 1-bedroom house. The property shares a communal […]
Case 202418079 · 30 Oct 2025
Aster Group Limited (202346098) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]
Case 202346098 · 30 Oct 2025
Birmingham City Council (202332678) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]
Case 202332678 · 30 Oct 2025
Brighton and Hove City Council (202441528) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 30 October 2025 Background The resident has lived in […]
Case 202441528 · 30 Oct 2025
Bristol City Council (202415249) Maladministration
Complaint: Managing Relations
Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 1-bedroom concrete bungalow. […]
Case 202415249 · 30 Oct 2025
Citizen Housing Group Limited (202330437) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident moved into the property, a one bedroom flat […]
Case 202330437 · 30 Oct 2025
City of Wolverhampton Council (202332042) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Case 202332042 · 30 Oct 2025
Clarion Housing Association Limited (202315456) Mediation
Complaint: Managing Relations
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
Case 202315456 · 30 Oct 2025
Clarion Housing Association Limited (202334818) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]
Case 202334818 · 30 Oct 2025
Clarion Housing Association Limited (202348465) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Case 202348465 · 30 Oct 2025