Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
The Riverside Group Limited (202410063)
Maladministration
Complaint: Managing Relations
Decision Case ID 202410063 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 October 2025 Background The resident lives in a 2-bedroom flat. She reported that there […]
Westward Housing Group Limited (202429599)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat. He […]
A2Dominion Housing Group Limited (202442654)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is in assured tenant of the landlord, and […]
Abri Group Limited (202338255)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a ground floor property with her two children. […]
Anchor Hanover Group (202430192)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202430192 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of a one-bedroom bungalow. The landlord assigned […]
Clarion Housing Association Limited (202343145)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Clarion Housing Association Limited (202346533)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom house with a garden. She […]
Clarion Housing Association Limited (202502504)
Partial Maladministration
Complaint: Financial
Decision Case ID 202502504 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor flat. What the […]
London & Quadrant Housing Trust (202234897)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a third-floor studio flat which […]
London & Quadrant Housing Trust (202316939)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat owned by […]
London & Quadrant Housing Trust (202410929)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 3-bedroom house. She has […]
Metropolitan Thames Valley Housing (MTV) (202412860)
Maladministration
Complaint: Managing Relations
Decision Case ID 202412860 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is the leaseholder of the property, a 3-bedroom flat. […]
One Housing Group Limited (202428527)
Mediation
Complaint: Old Property Condition categories
Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a ground floor flat. The flat above […]
One Manchester Limited (202402238)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lived in a 2-bedroom flat and has since moved to […]
Origin Housing Limited (202425920)
Maladministration
Complaint: Financial
Decision Case ID 202425920 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a first floor, 2 bedroomed flat. What the […]
Paragon Asra Housing Limited (202444349)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom flat with her 3 […]
Sanctuary Housing Association (202300480)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Sanctuary Housing Association (202447739)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The property is a semi-detached home which the resident has lived […]
Southern Housing (202425580)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October 2025 Background The resident is a shared owner of a ground-floor, 1-bedroom flat. Under […]
Sovereign Network Group (202429937)
Maladministration
Complaint: Estate Management
Decision Case ID 202429937 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident is a leaseholder of the landlord which is a housing […]
TBG Open Door Limited (202344461)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom first-floor maisonette with his partner […]
The Guinness Partnership Limited (202429863)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429863 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leasehold Date 24 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Town and Country Housing (202427420)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date October 2025 Background The resident lives in a flat and is a tenant of […]
Aster Group Limited (202328085)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of the landlord. The resident has […]
Be One Homes (202445923)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date 23 October 2025 Background The resident lives in a 3-bed semi-detached house. She lives […]
Clarion Housing Association Limited (202324668)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is a leaseholder of a ground floor flat […]
Clarion Housing Association Limited (202347247)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her son. […]
Clarion Housing Association Limited (202412747)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lived in a 3-bedroom house and was an assured […]
London & Quadrant Housing Trust (202406545)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1 bedroom basement flat. […]
London & Quadrant Housing Trust (202503931)
Maladministration
Complaint: Managing Relations
Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 1-bedroom second […]
London & Quadrant Housing Trust (202503991)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 1-bedroom first floor flat. […]
Metropolitan Thames Valley Housing (MTV) (202428530)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428530 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident is a shared owner of the 1 bedroom, […]
Onward Homes Limited (202500181)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 October 2025 Background The resident holds an assured tenancy with the landlord, which began […]
Orbit Housing Association Limited (202438192)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background The resident has lived in the property as an assured […]
Origin Housing Limited (202325588)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325588 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident lives in a 2-bedroom flat on the second floor […]
Rooftop Housing Association Limited (202416217)
Maladministration
Complaint: Managing Relations
Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is the shared owner of the property under a […]
The Guinness Partnership Limited (202451564)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background At the time of this complaint the resident lived […]
The Riverside Group Limited (202402407)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402407 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom flat within a leasehold development. The […]
Vivid Housing Limited (202428548)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]
Yorkshire Housing Limited (202411256)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident is a tenant of a 2-bedroom flat. She has […]
A2Dominion Housing Group Limited (202427721)
Partial Maladministration
Complaint: Financial
Decision Case ID 202427721 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 22 October 2025 Background The resident lives in a flat in a block comprised of […]
Aster Group Limited (202338819)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background 1. The resident lives in a 1-bed flat within a block. […]
Clarion Housing Association Limited (202327274)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]
Clarion Housing Association Limited (202417054)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom bungalow. She has several […]
Connexus Homes Limited (202428520)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 3-bedroom semi-detached house with a faulty […]
Ekaya Housing Association Limited (202301847)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202301847 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. She reported […]
Homes Plus Limited (202447538)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447538 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bedroom house. She moved into the […]
London & Quadrant Housing Trust (202318898)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202318898 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a ground-floor flat owned by the […]
Metropolitan Thames Valley Housing (MTV) (202336683)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bed house. Following planned […]
Richmond Housing Partnership Limited (202429416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429416 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom ground floor flat with […]