Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Places for People Group Limited (202214143)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
East Midlands Housing Group Limited (202228179)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
Longhurst Group Limited (202200148)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated complaint.
Platform Housing Group Limited (202127521)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202230319)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
The Riverside Group Limited (202232510)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of support it offered. handling of repairs to the resident’s front door and communal rear door following the burglary . The …
Walsall Housing Group Limited (202224302)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Orbit Group Limited (202311304)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. The Ombudsman has also investigated the landlord’s complaint handling.
Platform Housing Group Limited (202310458)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.
The Riverside Group Limited (202305725)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Walsall Housing Group Limited (202309975)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Orbit Group Limited (202212706)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s …
The Riverside Group Limited (202223926)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to his request for compensation. The landlord’s handling of the associated complaints.
Longhurst Group Limited (202303682)
Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at his block.
Settle Group (202221163)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.
Settle Group (202234776)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.
A2Dominion Housing Group Limited (202219811)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.
A2Dominion Housing Group Limited (202122223)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident with tenancy warnings. Handling of his associated complaints.
One Housing Group Limited (202311150)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
The Riverside Group Limited (202218341)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.
Anchor Hanover Group (202231153)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area manager.
Anchor Hanover Group (202210360)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Southern Housing Group Limited (202223653)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
One Housing Group Limited (202227166)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling.
Orbit Group Limited (202215496)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage door. The associated complaint.
The Riverside Group Limited (202312134)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308064)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Home Group Limited (202214508)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to a garden fence.
Longhurst Group Limited (202302371)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
Your Housing Group Limited (202303695)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Jigsaw Homes Group Limited (202224401)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint handling.
Paradigm Housing Group Limited (202225343)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Anchor Hanover Group (202234287)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint.
Aster Group Limited (202310554)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The landlord’s handling of reports of repairs to the roof, and damp and mould issues.
Gentoo Group Limited (202229870)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling.
Aster Group Limited (202226132)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request to make the move permanent. Reports of damage caused to her possessions. Rent refund request. The Ombudsman has also considered …
A2Dominion Housing Group Limited (202219705)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal complaint.
A2Dominion Housing Group Limited (202227136)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the landlord’s complaint handling.
Aster Group Limited (202112675)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding the quality of works carried out to her property. The resident’s reports of damp and mould inside her property. The …
Bromford Housing Group Limited (202210934)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Complaint.
Orbit Group Limited (202201828)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on the resident’s record. The landlord’s response to the resident’s reports of repairs to the property. The Ombudsman has decided to …
Orbit Group Limited (202209334)
Partial Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated proofing works. Concerns over the standard of grounds maintenance. Reports of fly tipping. The resident’s complaint.
Places for People Group Limited (202228914)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident after mutual exchange and associated delays. Water ingress and damp and mould. The associated complaint.
Southern Housing Group Limited (202219974)
Maladministration
Complaint: Information and data management
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s …
Grand Union Housing Group Limited (202220883)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter cupboard. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202204745)
Maladministration
Complaint: Managing Relations
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
Places for People Group Limited (202219085)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
Platform Housing Group Limited (202220099)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
Southern Housing Group Limited (202205237)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould within the property. Response to the resident’s concerns regarding ceiling tiles. Complaint handling.
Southern Housing Group Limited (202218695)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.