Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Home Group Limited (202005646)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.
One Housing Group (202001816)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing
Bromford Housing Group Limited (201903619)
No Maladministration
Complaint: Old Outside HOS Jurisdiction categories
The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling
Grand Union Housing Group Limited (202006565)
No Maladministration
The complaint is about the landlord’s decision not to replace the resident’s carpet.
Mosscare St. Vincent’s Housing Group Limited (202003392)
No Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.
Aster Group Limited (201916183)
No Maladministration
Complaint: Managing Relations
The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; …
One Housing Group (202003763)
Maladministration
REPORT COMPLAINT 202003763 One Housing Group 14 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
One Housing Group (202006808)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
One Housing Group Limited (202001423)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of …
Home Group Limited (202001298)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
One Housing Group (201911422)
Maladministration
Complaint: Leaseholder
The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.
Places for People Group Limited (201902700)
Partial Maladministration
Complaint: Old Charges categories
The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s provision of information relating to the service charge; and the landlord’s handling of the …
A2Dominion Housing Group Limited (202001096)
Reasonable Redress
Complaint: Old Compensation categories
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
Great Places Housing Group Limited (202000780)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Thirteen Housing Group Limited (201908379)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.
Home Group Limited (201915810)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about:
Longhurst Group Limited (202001481)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
One Housing Group Limited (202004761)
Outside Jurisdiction
Complaint: Financial
The complaint concerns whether or not the resident is liable to pay a rent increase.
Southern Housing Group Limited (201912882)
Maladministration
REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The Riverside Group Limited (202001988)
Outside Jurisdiction
Complaint: Old Charges categories
The complaint concerns whether or not the resident is liable to pay for communal heating for their property
A2Dominion Housing Group Limited (202003911)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Anchor Hanover Group (202003188)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.
Places for People Group Limited (202004070)
No Maladministration
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Southern Housing Group Limited (202000055)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
Anchor Hanover Group (202005751)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Home Group Limited (201714878)
No Maladministration
Complaint: Managing Relations
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance …
Home Group Limited (201904587)
No Maladministration
Complaint: Staff Training
The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating …
Anchor Hanover Group (201916021)
Partial Maladministration
Complaint: Old Governance categories
The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint …
A2Dominion Housing Group Limited (201807216)
Partial Maladministration
Complaint: Old Property Condition categories
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for …
Paradigm Housing Group Limited (201916010)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling
Thirteen Housing Group Limited (201910486)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Anchor Hanover Group (201913687)
Reasonable Redress
Complaint: Applicant
The complaint is about the landlord’s handling of the applicant’s application for a property.
Longhurst Group Limited (202000333)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Aster Group Limited (202000764)
No Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Orbit Group Limited (201908727)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Southern Housing Group Limited (201915929)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the …
A2Dominion Housing Group Limited (201805079)
Maladministration
Complaint: Old Charges categories
REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]