Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
A2Dominion Housing Group Limited (201911231)
No Maladministration
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
Whitefriars Housing Group Limited (201916116)
Partial Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (201905377)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
Livv Housing Group (202010618)
Reasonable Redress
Complaint: Old Property Condition categories
REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Aster Group Limited (202005514)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding.
Longhurst Group Limited (202002014)
Mediation
Complaint: Old Occupancy Rights categories
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
Orbit Group Limited (202009846)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s decision to remove CCTV at the property.
Bromford Housing Group Limited (202000734)
Outside Jurisdiction
Complaint: Old Compensation categories
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Four Housing Group Limited (202008720)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of …
Thirteen Housing Group Limited (201915406)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s response to reports of pest infestation.
Waterloo Housing Group Limited (202006058)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint.
Orbit Group Limited (201912974)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Plus Dane Housing Group Limited (202004136)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]
The Riverside Group Limited (201909546)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
Gentoo Group Limited (201813223)
Maladministration
The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.
One Housing Group Limited (202001943)
No Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202001158)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she owns a property in, in order to progress the sale of the property the handling of a safeguarding referral
Anchor Hanover Group (202008567)
Partial Maladministration
Complaint: Leaseholder
The complaint is about: The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s communication with the resident.
Flagship Housing Group Limited (201915211)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at the property. The resident’s tenancy being transferred from one housing provider to another without his knowledge. The landlord’s …
A2Dominion Housing Group Limited (202007934)
Maladministration
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …
Complaint: Old Compensation categories
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Bernicia Group Limited (201905757)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Flagship Housing Group Limited (202005674)
Maladministration
Complaint: Financial
The resident complained about the landlord’s response:
Gentoo Group Limited (201817178)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours.
Southern Housing Group Limited (202007148)
No Maladministration
The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be reduced to two weeks, following her reports of ASB and communal repairs.
Aldwyck Housing Group Limited (201907614)
Partial Maladministration
Complaint: Financial
The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Grand Union Housing Group Limited (201913972)
Maladministration
Complaint: Case Review
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and …
Home Group Limited (201915622)
Mediation
Complaint: Estate Management
The resident complained about how the landlord handled their:
One Housing Group (202006720)
Mediation
The complaint is about:
One Housing Group Limited (202000092)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
The Riverside Group Limited (202006171)
No Maladministration
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Home Group Limited (202000698)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property.
Moat Housing Group Limited (202008169)
Reasonable Redress
The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.
The Riverside Group Limited (202001482)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
Walsall Housing Group Limited (202006506)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s rehousing application.
Thirteen Housing Group Limited (202000580)
Outside Jurisdiction
Complaint: Old Charges categories
The complaint is about the landlord increasing the resident’s service charge.
Chorus Homes Group Limited (202004390)
No Maladministration
Complaint: Information and data management
The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication with the Resident. The Landlord’s response to the Resident’s concerns about the storage and removal of his personal data. The …
The Riverside Group Limited (201915347)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin store and communal hallway, a broken communal door, maintenance of the car park and noise nuisance from the property above. …
Yarlington Housing Group (202006045)
Reasonable Redress
The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.
A2Dominion Housing Group Limited (201905292)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply …
Orbit Group Limited (201905931)
Maladministration
Complaint: Old Property Condition categories
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
Orbit Group Limited (202004242)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of remedial works to the bathroom .
Thirteen Housing Group Limited (202000917)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.
East Midlands Housing Group Limited (202001018)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s response to his reports of damp and mould in the property.
Jigsaw Homes Group Limited (201910414)
Reasonable Redress
Complaint: Old Landlord Advice migrated-2025
The resident complains about the landlord’s response to his requests for CCTV footage.
Moat Housing Group Limited (202001648)
Outside Jurisdiction
Complaint: Managing Relations
REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Equity Housing Group Limited (201902020)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to replace the windows at the property. The complaint is also about the landlord’s complaint handling.
The Riverside Group Limited (201909268)
Maladministration
Complaint: Old Property Condition categories
The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.
Gentoo Group Limited (202000538)
No Maladministration
Complaint: Old Property Condition categories
This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to her property.
Home Group Limited (201904586)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.