Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Anchor Hanover Group (202007716)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
One Housing Group Limited (202007192)
Partial Maladministration
Complaint: Estate Management
The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the property. The effect of the ongoing issue of the water leak on the health of the resident. the landlord’s response …
A2Dominion Housing Group Limited (201908032)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.
Anchor Hanover Group (202009169)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of smells and smoke into his property and communal areas. handling of his associated complaint.
One Housing Group Limited (201910740)
No Maladministration
Complaint: Estate Management
The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s historical concerns with the communal garden.
One Housing Group Limited (202006022)
Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.
Orbit Group Limited (202001893)
Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay …
Southern Housing Group Limited (202003355)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
The Riverside Group Limited (202014886)
Mediation
Complaint: Health and Safety (inc. building safety)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Walsall Housing Group Limited (202004709)
No Maladministration
Complaint: Financial
The complaint is about:
The Riverside Group Limited (201911171)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to the kitchen, at his own expense, due to the poor quality of workmanship of the landlord.
Waterloo Housing Group Limited (201912756)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange to go ahead due to the condition of the property. Response to the resident’s repair requests. Complaint handling. The Ombudsman’s …
Moat Housing Group Limited (201816242)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s:
Gentoo Group Limited (202008584)
No Maladministration
Complaint: Information and data management
The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. The resident’s concerns that the landlord has labelled him as ‘dangerous’. The resident’s concerns related to the landlord’s use of …
Platform Housing Group Limited (202012060)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his …
A2Dominion Housing Group Limited (201905765)
Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Livv Housing Group (202001516)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.
One Housing Group Limited (202014479)
Outside Jurisdiction
Complaint: Financial
The complaint is about the increase of service charges.
Paradigm Housing Group Limited (202001369)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Southern Housing Group Limited (202010510)
Maladministration
Complaint: Information and data management
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint …
Platform Housing Group Limited (202009610)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
One Housing Group Limited (202000109)
Partial Maladministration
Complaint: Financial
The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the …
Futures Housing Group Limited (202004109)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint.
Longhurst Group Limited (201906862)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.
One Housing Group Limited (202014275)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent at the property.
Longhurst Group Limited (202001266)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.
Complaint: Moving/Buying/Selling Home
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
Home Group Limited (202010713)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
Aster Group Limited (202010147)
No Maladministration
Complaint: Old Estate Management categories
The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.
Home Group Limited (201914309)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of multiple repairs to the resident’s property in 2016 to 2018. The landlord’s handling of multiple repairs to the resident’s property …
Home Group Limited (202008927)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social …
One Housing Group (202012573)
Partial Maladministration
Complaint: Estate Management
The complaint is about: the landlord’s decision not to remove a tree. The delay in the landlord’s response to the complaint.
Orbit Group Limited (201906190)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southern Housing Group Limited (201915218)
Partial Maladministration
Complaint: Old Charges categories
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, …
Great Places Housing Group Limited (201913746)
Maladministration
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Orbit Group Limited (201912684)
Mediation
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
A2Dominion Housing Group Limited (201914932)
Reasonable Redress
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Orbit Group Limited (202002942)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Anchor Hanover Group (202008755)
Maladministration
Complaint: Old Property Condition categories
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Walsall Housing Group Limited (202000914)
No Maladministration
Complaint: Estate Management
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the …
Gentoo Group Limited (202006624)
Reasonable Redress
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had …
Jigsaw Homes Group Limited (202007735)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Wythenshawe Community Housing Group (2) Limited (202006965)
Reasonable Redress
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Home Group Limited (202003709)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
One Housing Group Limited (202005806)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.
One Housing Group (202008176)
Partial Maladministration
Complaint: Leaseholder
The complaint concerns: How the landlord responded to the resident’s concerns relating to pest control. The condition of communal areas and windows. The level of the service charge. The associated complaint into these matters
Orbit Group Limited (202006176)
Mediation
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Southern Housing Group Limited (201907709)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour
Wythenshawe Community Housing Group (2) Limited (202007860)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in …