Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs following a leak.
The Riverside Group Limited (202110808)
Outside Jurisdiction
Complaint: Financial
The complaint is about an increase of service charges.
Home Group Limited (202012233)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Whitefriars Housing Group Limited (202004594)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the information she was given about the property before moving in, staff conduct and asbestos in …
Anchor Hanover Group (202006922)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s Allocations Policy discriminates against him. The landlord’s complaint handling.
East Midlands Housing Group Limited (202108432)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Onward Homes Limited (202014978)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The Riverside Group Limited (202108359)
Outside Jurisdiction
Complaint: Financial
The complaint concerns the increase in service charges.
Abri Group Limited (202006482)
Partial Maladministration
Complaint: Managing Relations
The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an insecure electrical socket. Repairs to the door of a kitchen unit and a kitchen drawer. The resident has complained about …
Bromford Housing Group Limited (202105409)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
The Riverside Group Limited (201815919)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Abri Group Limited (202003525)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord has handled repairs to the drainage at the resident’s property.
Southern Housing Group Limited (202008692)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202108927)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: -
Southern Housing Group Limited (202100501)
No Maladministration
Complaint: Managing Relations
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
Home Group Limited (202107035)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.
Platform Housing Group Limited (202108975)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
The Riverside Group Limited (202111607)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
A2Dominion Housing Group Limited (202005635)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
Walsall Housing Group Limited (202009396)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
Whitefriars Housing Group Limited (201910096)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202012509)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Anchor Hanover Group (202014722)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
Places for People Group Limited (202008282)
No Maladministration
Complaint: Financial
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Home Group Limited (202009145)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.
Southern Housing Group Limited (202000414)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of:
Abri Group Limited (202004696)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation has also considered the landlord’s complaints handling.
Home Group Limited (202016837)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s complaints handling has also been investigated.
Platform Housing Group Limited (202105359)
Outside Jurisdiction
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
Anchor Hanover Group (202101483)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
One Housing Group Limited (202103557)
Maladministration
Complaint: Financial
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Home Group Limited (202008992)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge the resident had to pay during the covid-19 lockdown when he says services were not provided. The landlord’s response to …
Aster Group Limited (202012522)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling of repairs to the resident’s hot water system at the property.
Home Group Limited (202006473)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
The Riverside Group Limited (202101133)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Thirteen Housing Group Limited (202004485)
No Maladministration
Complaint: Financial
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
Settle Group (202101656)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of reports of damp and mould at the property.
Anchor Hanover Group (202012089)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.
Home Group Limited (202006923)
Partial Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s reports about the faulty front entry gate. the resident’s reports regarding graffiti and fly tipping. the resident’s reports regarding parking …
One Housing Group Limited (202014350)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal drainage works contravened Covid-19 restrictions; and that they allegedly caused damage and mess when accessing his bathroom. Handling of the …
Paradigm Housing Group Limited (202017400)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling.
Abri Group Limited (202012122)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom leak.
Southern Housing Group Limited (202016172)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of a data breach.
Bernicia Group (202106739)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent.
Abri Group Limited (202102258)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a three-bedroom property on overcrowding and medical grounds. The landlord’s handling of the resident’s contact as to her housing situation and …
A2Dominion Housing Group Limited (202001273)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality of works undertaken in her home and damage to her belongings.
Orbit Group Limited (202007513)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Southern Housing Group Limited (201916044)
Partial Maladministration
Complaint: Estate Management
The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. The amount charged by the landlord in the service charges.
The Riverside Group Limited (202013015)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns how the landlord handled: The resident’s request to move property. The resident’s concerns about its staff members conduct. The formal complaint into these matters.
Anchor Hanover Group (202105225)
Outside Jurisdiction
Complaint: Financial
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.