Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
Peabody Trust (202217713)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
Peabody Trust (202111103)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor workmanship related to the installation of a new kitchen. An unfulfilled subject access request (SAR). Outstanding repairs at the property …
Guinness Trust (202221101)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of damp and mould and the associated repairs.
London & Quadrant Housing Trust (L&Q) (202117601)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s concerns about an external light being connected to her electricity supply. Response to the outstanding repairs and the windows obstructing …
London & Quadrant Housing Trust (L&Q) (202208960)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window repair issues.
Joseph Rowntree Housing Trust (202113198)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of antisocial behaviour (ASB) and staff conduct. Formal complaint.
Peabody Trust (202200954)
Reasonable Redress
Complaint: Information and data management
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202115891)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the …
London & Quadrant Housing Trust (L&Q) (202121703)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered: Record keeping. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202110294)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance (Antisocial behaviour) from the neighbour upstairs. Residents and visitors slamming the main entrance door causing noise disturbance. We have also …
London & Quadrant Housing Trust (L&Q) (202222149)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors and windows; repairs to the bathroom, including the request to be compensated; complaint handling.
London & Quadrant Housing Trust (L&Q) (202300292)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (L&Q) (202202578)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.
London & Quadrant Housing Trust (L&Q) (202200170)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202201626)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. replastering work. and the associated complaint.
London & Quadrant Housing Trust (L&Q) (202220260)
Partial Maladministration
Complaint: Managing Relations
The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint.
Peabody Trust (202121899)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has also been investigated. The landlord’s knowledge and information management has also been investigated.
London & Quadrant Housing Trust (L&Q) (202117419)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance, antisocial behaviour (ASB), and harassment. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling and the landlord’s …
Saffron Housing Trust Limited (202220104)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.
Southway Housing Trust (Manchester) Limited (202215797)
Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202209500)
Maladministration
Complaint: Information and data management
This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the landlord’s contractor. The resident’s reports about the cleaning contractor. The associated complaint. Record keeping.
London & Quadrant Housing Trust (L&Q) (202217925)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202126692)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
Peabody Trust (202224901)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of damp and mould. This report has also considered the landlord’s knowledge and information management as well as its handling of …
Peabody Trust (202106461)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202221044)
Maladministration
Complaint: Information and data management
This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.
London & Quadrant Housing Trust (L&Q) (202123311)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating and hot water, TV aerial and light fitting at the property she had been decanted to. Response to the resident’s …
London & Quadrant Housing Trust (L&Q) (202105177)
Severe Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of inadequate insulation between the entrance porch and her flat above. Complaints.
London & Quadrant Housing Trust (L&Q) (202224144)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s disposal of the resident’s garden furniture.
Raven Housing Trust Limited (202215832)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of a neighbour dispute. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202210143)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202127006)
No Maladministration
Complaint: Managing Relations
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202204339)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s concerns about a fire door. Complaints handling.
Peabody Trust (202013606)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202119350)
Outside Jurisdiction
Complaint: Health and Safety (inc. building safety)
The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022.
London & Quadrant Housing Trust (L&Q) (202003750)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of:
Peabody Trust (202120467)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and …
London & Quadrant Housing Trust (L&Q) (202213502)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202220652)
Maladministration
Complaint: Managing Relations
The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. The Ombudsman has also considered complaint handling.
Peabody Trust (202208163)
Maladministration
Complaint: Financial
The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about an overhanging tree and the maintenance of a path. The Ombudsman also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202114384)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. A fence to be installed outside her property. The Ombudsman has also considered the landlord’s complaint handling as part of …
London & Quadrant Housing Trust (L&Q) (202200632)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of a radiator leak. the loss of hot water and heating. the associated complaint, including the amount of compensation offered.
London & Quadrant Housing Trust (L&Q) (202215266)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (L&Q) (202216196)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint as part of this investigation.
London & Quadrant Housing Trust (L&Q) (202222022)
No Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has …
Peabody Trust (202122409)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at the start of the tenancy; Handling of the resident's vulnerabilities; Response to staff conduct concerns in relation to information given …
‘Johnnie’ Johnson Housing Trust Limited (202124750)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202212749)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping.
Watford Community Housing Trust (202120555)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202200141)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s transfer application. The associated complaint.