Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
The Riverside Group Limited (202013603)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a …
Aster Communities (202004756)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of damp.
Aster Group Limited (202004941)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase.
Hyde Housing Association Limited (201913216)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Plus Dane Housing Group Limited (202006214)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request for a bath to be installed at her previous address; the resident’s request to be re-housed; the resident’s reports of …
The Riverside Group Limited (202007063)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
Thurrock Council (202004501)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs at the property. Lack of PPE worn by contractors. Her request for a temporary decant. …
Apna Ghar Housing Association Limited (202005601)
Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the …
Clarion Housing Association Limited (202009259)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
GreenSquare Group Limited (202008527)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request …
Midland Heart Limited (202003239)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …
One Housing Group Limited (202002660)
Maladministration
Complaint: Financial
The complaint is about:
Peabody Trust (202014120)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.
Sovereign Housing Association Limited (202004908)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25 August 2020.
Camden Council (202002092)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.
Optivo (202005497)
Mediation
The complaint is about the landlords handling of the resident’s request for a fence.
Kingston upon Thames Council (202014709)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her benefits, with the landlord having informed the Department of Work and Pensions (DWP) that rent money is owed.
LiveWest Homes Limited (202006530)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about:
London & Quadrant Housing Trust (202003007)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s offer of redress in relation to the repairs service it provided to the resident between 2015 and 2017. The landlord’s response to remove rent arrears on the resident’s rent account. The landlord’s response to …
Optivo (201805041)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing transfer.
Croydon Churches Housing Association Limited (202007420)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
Peabody Trust (201907854)
Partial Maladministration
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s …
Sanctuary Housing Association (202008268)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.
South Cheshire Housing Society Limited (201909783)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance.
Notting Hill Genesis (202009594)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on 8 May 2020. Response to the resident’s concerns regarding fire safety in the building which the property is situated in. …
Optivo (202012054)
Maladministration
Complaint: Managing Relations
The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair.
Paragon Asra Housing Limited (201914106)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.
Sheffield City Council (202002843)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint handling.
Southwark Council (202003725)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling.
Leeds City Council (202007461)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s garden.
Metropolitan Housing Trust Limited (202004789)
Partial Maladministration
Complaint: Information and data management
The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.
Metropolitan Housing Trust Limited (202009065)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of:-
Paragon Asra Housing Limited (201911811)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (201914164)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
Greenwich Council (202005808)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also about the landlord’s delay in sending information to the Ombudsman.
Hyde Housing Association Limited (202012113)
Maladministration
Complaint: Managing Relations
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Leicester City Council (202007082)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Newham Council (202003618)
Reasonable Redress
Complaint: Financial
The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.
Notting Hill Genesis (201814438)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:
Gentoo Group Limited (202008205)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Stevenage Borough Council (202009309)
Maladministration
Complaint: Local Authority / ALMO or TMO
The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.
Waltham Forest Council (202007871)
No Maladministration
Complaint: Financial
The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.
Anchor Hanover Group (202007716)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Clarion Housing Association Limited (202013429)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
London & Quadrant Housing Trust (201912066)
Maladministration
Complaint: Health and Safety (inc. building safety)
The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its handling of remedial works relating to the leak; the landlord’s complaint handling and the level of compensation offered.
Clarion Housing Association Limited (202009303)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this …
Clarion Housing Association Limited (202013071)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Hyde Housing Association Limited (201913411)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.
Waltham Forest Council (202002130)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Implementation of reasonable adjustments. Handling of the resident's reports of antisocial behaviour (ASB). Communication with the resident. Handling of the associated complaint.
A2Dominion Housing Group Limited (201908032)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.