Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
Redditch Borough Council (202213189)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.
London Borough of Lambeth (202300429)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing.
London Borough of Croydon (202232329)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling of a pest infestation. response to concerns about the level of service and support provided by its housing staff. The …
Ashford Borough Council (202232468)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being …
London Borough of Redbridge (202234400)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. reports of repairs to the bathroom and shower. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Luton Borough Council (202210084)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202127278)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
London Borough of Ealing (202314273)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Haringey London Borough Council (202225807)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
Haringey London Borough Council (202303218)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202228491)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.
London Borough of Hounslow (202215296)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202300068)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. …
Haringey London Borough Council (202305289)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling.
London Borough of Hackney (202230456)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs to floorboards. The landlord’s complaint handling and record keeping.
London Borough of Enfield (202210171)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to the resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202303968)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of requests for repairs to the bathroom. The Ombudsman has also investigated the landlord’s complaints handling.
Swindon Borough Council (202109363)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202108819)
No Maladministration
Complaint: Financial
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
London Borough of Barking and Dagenham (202205116)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also been investigated.
London Borough of Ealing (202120786)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.
London Borough of Enfield (202215268)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202312239)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Lewisham (202231881)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Newham (202205387)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202219537)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlords handling of the repairs to the resident’s radiators.
London Borough of Hackney (202228593)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
London Borough of Hillingdon (202204024)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.
London Borough of Islington (202219634)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of a flood; Response to the resident’s reports of leaks, damp and mould. The Ombudsman also considered the landlord’s complaint handling.
Stevenage Borough Council (202216063)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
London Borough of Barnet (202201466)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property.
Welwyn Hatfield Borough Council (202121999)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint.
Reading Borough Council (202224195)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to reports of a protruding gas pipe.
London Borough of Hackney (202226213)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Barnet (202215988)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the ending of the resident’s tenancy.
Haringey London Borough Council (202229540)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202217014)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.
Haringey London Borough Council (202214875)
Partial Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune the trees at the property. The resident’s request for the front communal door to be replaced. The repairs to the …
Dacorum Borough Council (202206306)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
London Borough of Hackney (202231148)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler.
Crawley Borough Council (202201018)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries …
London Borough of Hounslow (202216549)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202216823)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its forced entry into her property , and associated record keeping; associated complaint.
Haringey London Borough Council (202222160)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202208675)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
Royal Borough of Kensington and Chelsea (202211153)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of …
Haringey London Borough Council (202221780)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
Redditch Borough Council (202216595)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a Section 20 consultation. Reports of dissatisfaction with the works to the bin store. Reports of being without heating or …
London Borough of Enfield (202230676)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
Haringey London Borough Council (202217942)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.